Regional Traffic Management Center Operator

The Traffic Unit of the Department of Transportation Engineering District 2-0 is actively seeking candidates for a permanent full-time role within our 24-hour Regional Traffic Management Centre. This vital position plays a crucial role in ensuring the safe and efficient movement of traffic across the region by leveraging Intelligent Transportation Systems (ITS), enhancing communication channels, and employing effective incident management strategies. The responsibilities include monitoring live video feeds from closed-circuit television and making autonomous decisions during traffic incidents to mitigate disruptions. If you are looking for an exciting career opportunity that allows you to contribute to the safety and efficiency of our transportation network, consider joining the PennDOT District 2 team.

In this position, you will be responsible for monitoring a variety of systems, including CCTV feeds, 911 CAD WebView, P25 radio communications, police and fire scanners, and incident detection devices, while also evaluating current roadway conditions related to traffic, weather, and overall operational status. Your duties will involve assessing the impact area of any incidents and disseminating traveler information through the activation of Changeable Message Boards, Variable Speed Limit Signs, Traffic Signals, and Highway Advisory Radio (HAR) devices. You will employ various Intelligent Transportation Systems (ITS) software packages to facilitate these tasks, ensuring that necessary maintenance personnel are promptly informed of any highway incidents or weather conditions that could pose immediate risks to public safety. Additionally, you will be responsible for activating AMBER Alerts and MEPA Alerts as directed by the Pennsylvania State Police or PennDOT, while meticulously documenting all communications in the RTMC Communications Log.

You will also verify the functionality of all equipment, including CCTV, Dynamic Message Signs (DMS), Changeable Message Signs (CMS), Variable Speed Limits (VSL), and HAR, reporting any discrepancies in ITS devices. Monitoring current and forecasted weather conditions will be crucial, as will managing the RCRS statewide for any closures, with situational awareness updates communicated via email. Keeping track of construction activities within the district is essential for maintaining awareness of diversion and detour routes. You will utilize Web EOC and other relevant applications to facilitate effective communication and proactively notify the Pennsylvania State Police, 911, PEMA, and public traffic agencies about all incidents. Furthermore, you will monitor 911 CAD WebView within the Central Region when available, ensuring confidentiality while accessing sensitive information. Tracking county equipment through AVL software and maintaining communication with the Pennsylvania State Police during construction-related congestion will also be part of your responsibilities. During winter storms, you will liaise with the National Weather Service via phone or RTMC MS Teams, relaying critical information through situational awareness emails. Lastly, you will utilize the PennDOT radio system to coordinate with the paint crew and adjust Variable Speed Limits in designated areas, while also addressing any tree and utility issues within the district.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 75 hours bi-weekly.

• Work hours are irregular and may be required to work varied shifts due to 24/7 operation.

• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year of experience evaluating and coordinating information related to traffic data, incidents or conditions.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Telecommunications Relay Service (TRS):

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.