Guest Service Agent Overnight

Are you a night owl with a sharp eye for detail and a passion for hospitality? Hilton Garden Inn Stony Brook is looking for a dependable Guest Service Agent to join our overnight team. In this role, you'll wear many hats: from guest service expert to, problem solver to security support. You'll be the calm, capable presence that keeps our hotel running smoothly through the night.

Schedule: Monday - Friday | Overnight Shift: 11:00 PM - 7:30 AM
Compensation: $20.00 per hour

Key Responsibilities:

• Greet and assist guests during evening and overnight hours with check-in, check-out, and any inquiries or requests.
• Accurately audit and reconcile daily hotel transactions, including room charges, restaurant and retail charges, and payment methods.
• Run end-of-day processes in the property management system and generate daily reports for hotel management.
• Ensure the accuracy of room rates, taxes, and posted charges, resolving discrepancies as needed.
• Monitor the lobby and public areas, ensuring guest safety and security throughout the night.
• Address any guest concerns promptly and professionally, escalating issues when necessary.
• Collaborate with the Front Office and Accounting teams to maintain financial integrity and high service standards.

Qualifications:

• Prior experience in hospitality, front desk operations, or accounting preferred.
• Working knowledge of hotel property management systems (preferably Hilton PEP system) is a plus.
• Strong attention to detail and comfort with numbers and financial reporting.
• Excellent customer service and communication skills.
• Ability to work independently with minimal supervision.
• Must be available to work overnight shifts
• High school diploma or equivalent required; college coursework in hospitality or accounting is a plus.

What We Offer:

• Competitive hourly pay + Hilton employee travel benefits.
• Health, dental, and vision insurance for full-time employees.
• 401(k) retirement savings plan.
• Paid time off and holiday pay.
• Opportunities for training, development, and advancement within the Hilton brand family.