Housing Program Manager

Valid Ohio driver's license and proof of auto insurance is required by hospital policy. Must pass a motor vehicle background inspection, insurance eligibility, driving qualifications and training set forth by Nationwide Children's Hospital and must maintain qualification of insurance guidelines.

Essential Functions:

Program Development & Implementation

• Design, Launch and manage RRH Program
  • Review and apply HUD guidelines and CoC standards to ensure compliance.
  • Incorporate best practices from successful RRH models and Housing First principles.
  • Conduct local needs assessments to inform program design and identify service gaps.
  • Define the RRH program's target population, eligibility criteria, and service scope.
• Develop Housing Strategy
  • Build partnerships with landlords, property managers, and housing authorities to secure affordable housing units.
  • Coordinate with CSB partners to maximize HUD programs such as DV Bonus Rapid Rehousing and Transitional Housing.
  • Lead TCFSH's role in implementing and sustaining a Victim Coordinated Entry system to ensure equitable access to housing and shelter resources.
• Create Policies & Procedures
  • Develop housing program policies for eligibility, assistance duration, rental assistance parameters, and service levels.
  • Establish benchmarks and evaluation metrics to measure program outcomes and service quality.
  • Implement systems for data collection and analysis in alignment with HUD and funder requirements.
• Operational Oversight
  • Co-Manage the 24/7 DV Hotline
    • Support hotline operations in collaboration with the Intake team to ensure efficient call triage, timely crisis response, and connection to housing or advocacy services.
  • Supervise Housing Team
    • Provide leadership and supervision to Community/Housing Advocates and the Housing Resource Specialist.
    • Assign and manage caseloads, ensuring balanced workloads and quality service delivery.
    • Support staff in client needs assessments, housing plan development, and goal achievement.
    • Ensure staff provide domestic violence education, self-sufficiency coaching, financial literacy, and tenancy rights education.
• Quality Assurance & Compliance
  • Oversee timely, accurate data entry into Penelope and HUD-required systems; conduct regular audits.
  • Ensure secure storage of client records to meet confidentiality, agency, and HUD compliance standards.
  • Monitor performance metrics, housing stability rates, and service outcomes; prepare reports for internal use and external funders.
• Training, Collaboration, and Advocacy
  • Train housing staff in trauma-informed care, housing navigation, HUD program requirements, and RRH best practices.
  • Build relationships with community stakeholders to promote program awareness and increase referral sources.
  • Engage in advocacy efforts that support housing stability, affordability, and survivor-centered services.
  • Foster cross-agency collaboration to provide comprehensive support to survivors, including mental health, legal, and employment resources.

Education Requirement:

• Bachelor's or master's degree in social work, Human Services, or related field

Licensure Requirement:

(not specified)

Certifications:

(not specified)

Skills:

• Strong understanding of local housing systems, HUD policies, and tenant/landlord relations, DV/SA Survivor Advocacy, and safety planning, Fair housing, tenant rights.
• Knowledge of local housing systems, resources, and landlord engagement strategies.
• Understanding of the intersection of family violence, homelessness, child welfare, criminal justice, and healthcare systems.
• Proven leadership, supervisory, and program management skills.
• Commitment to trauma-informed, survivor-centered, and culturally responsive service delivery.

Experience:

• At least 3 years of experience in housing navigation, case coordination, or DV survivor services, and trauma-informed care, motivational Interviewing, and client engagement.
• Experience with data systems (e.g., Penelope, HMIS) and grant compliance reporting.

Physical Requirements:

OCCASIONALLY: (none specified)

FREQUENTLY: (none specified)

CONTINUOUSLY: (none specified)

Additional Physical Requirements performed but not listed above:

(not specified)

"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"