Operating Room Business Coordinator

Performs a variety of secretarial, receptionist and business-related duties in order to assist others in the department of Peri Op, and in the organization, such as types, files, copies, distributes and routes correspondence accordingly, meeting minutes, documents and memos. Prepares logs, spreadsheets, and other related department information, which includes entering pertinent information into computer system. Answers telephone, screens calls, relays messages, acts as dispatcher relaying work requests. Sorts and distributes internal and external mail. Provides other clerical support and assists with projects in the department upon request of department. Greets scheduled visitors and vendors and directs to appropriate areas, acts as an information resource in and outside the department. Coordinates and arranges meetings and prepares agendas. Order supplies for all cost centers in the department. Performs other duties as assigned. Schedules surgeries appropriately in the EPIC system. Checks intra op records for accuracy and enters charges. Assist with Timekeeping/Payroll. Monitors daily schedules and On Call hours.

Essential Duties and Responsibilities

• Initiates the perioperative plan of patient care in EPIC as the initial member of the surgical services team.
• Generates reports as need to assist with future case resource planning. Identifies patients that may need referral to other disciplines. Initiates referrals as needed.
• Implements evidence-based MHS protocols.
• Communicates relevant case scheduling orders made at time of scheduling
• Schedules all surgical procedures utilizing EPIC OpTime by communicating directly with physicians through order entry or through the physicians' office staff via fax or phone call.
• Utilizes clinical knowledge in the accurate booking of surgical procedures.
• Obtains necessary positioning, implant and instrumentation and any other information pertinent to surgical procedures.
• Works with physicians and specialty team leaders to develop and maintain surgeon preference cards.
• Responsible to keep up to date shared resource file in OpTime for equipment and instrumentation for conflict checking
• Reviews schedule for accuracy and assures non-overlapping shared resource allocation.
• Schedules OR resources with other department needing services.
• Assures patients' safety and meets nursing organizations regulatory, accreditation and licensure standards through consistent identification of the patient. Communicates necessary information to care team to ensure patient safety
• Meets compliance needs of organization through appropriate scheduling of patient status.
• Works with OR Manager, Pre Access and MHS Internal Audit personnel to ensure proper patient scheduling.
• Communicates effectively in all interactions promoting customer satisfaction. Facilitates patient advocacy and enhances physician office staff relationships with MHS through prompt, efficient and thorough scheduling.
• Consistently maintains professional communication.
• Communicate with the healthcare team to address patient needs throughout the continuum of care.
• Develops rapport with customers that establishes trust and that needs are met or surpassed.
• Uses key phrases. Readily apologizes and recovers trust when perception that needs have not been met. -Documents thoroughly and accurately.
• Telephone orders are read back verified. Complies with do not use abbreviation list. Ensures accurate spelling.
• Assures that meetings and continuing education programs.
• Utilizes resources prudently. Accurately and efficiently schedules resources focusing on patient flow.
• Looks for ways to improve efficiency within the schedule without negatively impacting operations and/or patient safety.
• Manages workflow of scheduling office.
• Performs with competence using database software; EPIC; Kronos Payroll/Scheduling systems; spreadsheet software and word processing software.
• Strong problem-solving abilities in complex situations.
• Ability to work within the budget and productivity targets to meet organizational objectives.
• Assures there are organized plans in place. A visible leader with outstanding relationship building skills.
• Assists with daily/weekly timekeeping for Peri Op partners.
• Assists with coordination of the schedule with sales reps, vendors and OR team leads and coordinators equipment, instrumentation and required implants.
• Ability to obtain required reports requested by Supervisor, Manager or Director.

Mercyhealth offers a generous total rewards package to eligible employees including, but not limited to:

* Comprehensive Benefits Package: Mercyhealth offers a retirement plan with competitive matching contribution, comprehensive medical, dental, and vision insurance options, life and disability coverage, access to flexible spending plans, and a variety of other discounted voluntary benefit options.

* Competitive Compensation: Mercyhealth offers market competitive rates of pay and participates in various shift differential and special pay incentive programs.

* Paid Time Off: Mercyhealth offers a generous paid time off plan, which increases with milestone anniversaries, to allow employees the opportunity for a great work-life balance.

* Career Advancement: Mercyhealth offers a number of educational assistance programs and career ladders to support employees in their educational journey and advancement within Mercyhealth.

* Employee Wellbeing: Mercyhealth has a focus on wellbeing for employees across the organization and offers a number of tools and resources, such as an employer-sponsored health risk assessment and a Wellbeing mobile application, to assist employees on their wellbeing journey.

* Additional Benefits: Mercyhealth employees have access to our internal and external employee assistance programs, employee-only discount packages, paid parental and caregiver leaves, on-demand pay, special payment programs for patient services, and financial education to help with retirement planning.