Business Support Manager

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?

Our "people helping people" philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we're proud of our history, we're even more excited about our future. With business and technology transformation on the horizon, there's never been a better time to be part of BECU.

PAY RANGE

BENEFITS

Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. Employees have access to disability and AD&D insurance. We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees. Employees are able to enroll in our company's 401k plan and employer-funded retirement plan. Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year. Additional details regarding BECU Benefits can be found here.

IMPACT YOU'LL MAKE:
As a Business Support Manager, you'll be the orchestrator behind the scenes-bringing clarity, coordination, and structure to a dynamic and evolving division. You'll partner closely with senior leaders to drive operational excellence, streamline communication, and support strategic initiatives, especially around risk management and vendor oversight. Your work will directly influence how the MDX division operates, communicates, and adapts to change. This is a highly visible role with exposure to executive leadership, offering a unique opportunity to shape processes and elevate team performance. If you thrive in ambiguity and enjoy building systems that make things run smoother, this is your moment.

• Lead Divisional Orchestration: Own and manage key coordination efforts across the MDX division, ensuring initiatives are aligned, documented, and executed with precision.
• Drive Executive Communication: Create polished, executive-level presentations and communications for senior leadership, including the EVP and Governing Board.
• Support Risk Management Initiatives: Partner with leadership to build out risk control self-assessment (RCSA) processes and improve visibility into operational risk.
• Manage Vendor Relationships: Liaise with the vendor management team to track contracts, service level agreements, and ensure effective communication of vendor updates.
• Champion Process Improvement: Identify gaps in operational workflows and lead efforts to streamline and optimize business processes.
• Coordinate Strategic Projects: Assist in standing up new programs, including monday.com implementation and other cross-functional initiatives.
• Facilitate Budgeting & Planning: Support departmental budgeting and annual planning in collaboration with leadership.
• Enable Workforce Strategy: Contribute to workforce analytics and optimization efforts, helping align talent with business needs.
• Build Dashboards & Reporting Tools: Develop and maintain dashboards and reporting mechanisms to support decision-making and performance tracking.
• Act as a Liaison: Serve as the connective tissue between the department, credit union, and external partners-ensuring smooth communication and follow-through.

• Bachelor's degree in business, communication, or related field, or equivalent experience.
• Minimum 5 years of experience developing or executing business strategy or business plans.
• Minimum 2 years of experience leading or advising small teams.
• Minimum 2 years of experience creating executive-level communications.

• Advanced degree.
• Experience in IT, project management, or business support environments.
• Knowledge of credit union policies, programs, procedures, and financial/accounting practices.
• Familiarity with monday.com or similar project management tools.
• Proficient in Microsoft Office Suite.
• Exposure to risk management or RCSA processes.
• Interest in AI and emerging technologies.
• Experience in cross-team collaboration and navigating organizational change.
• Certifications such as PMP or Prosci (nice to have).

JOIN THE JOURNEY

Ready to make an indelible impact? Eager to be part of a collaborative and innovative team where your ideas and contributions don't just fill a role but fuel the growth and success of BECU? This is more than a job - it's a chance to elevate your career, skills, and future while contributing to the robust technological landscape of BECU.

Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and let's achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now.

#BECU #YourGrowth #BECUJourney

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.