Director, Commercial Technology Business Engagement Leader - Kidney, Cystic Fibrosis (CF), and Patient Services

Vertex Pharmaceuticals Incorporated
paid time off, 401(k)
United States, Massachusetts, Boston
50 Northern Avenue (Show on map)
Oct 14, 2025
Job Description General/Position Summary Vertex is in an exciting time of growth and innovation, and technology and data are valued as strategic assets. The Commercial Technology team in the Data, Technology and Engineering (DTE) organization is seeking an experienced technology leader to head the strategy, planning and delivery of key technology capabilities to support Vertex's North America Kidney and CF business units and Patient Services function. The Business Unit team includes sales and marketing for each disease area, and the Patient Services team support North America patient services for all disease areas. Vertex is in a transformational period of growth; we are investing to accelerate our data, technology and AI capabilities to support our scientific mission and prepare for commercialization and launch of our next generation therapies. This Director will serve as the technology partner for senior leaders across these business units and patient services center of excellence and will collaborate directly with these leaders and peers within DTE to drive major program investments and to build and execute the technology and AI roadmap in support of business strategies, goals, and objectives. Key Duties & Responsibilities Trusted partner of the senior business leaders in the NA CF BU, NA Kidney BU and NA Patient Services COE teams, understand their vision, and deliver technology to enable achievement of their goals & objectives. Engage as a key participant in the strategic business planning process with commercial partners and drive the technology and AI agenda of business transformation. Lead and develop a high-performing team business analysts and on-shore/off-shore technical resources to deliver on prioritized technology projects and enhancements. Maintain strong operational governance for NA Patient Services platforms and integrated technologies. Create a technology roadmap to support Go-To-Market strategy projects in Sales, Marketing and Patient Services, aligned to pipeline commercialization timelines for US and Canadian markets. Develop and manage budgets to enable roadmap and related portfolio of projects. Oversee a portfolio of projects, programs, releases, and system enhancements, ensuring quality and timeliness of delivery within allocated budget limits. Proactively identify innovative solutions, introduce new technologies, and AI capabilities to improve business processes in pursuit of driving efficiencies and meeting business objectives Lead full project lifecycle from intake through deployment, communication, change management and team mobilization/ onboarding. Partner with the DTE teams including Customer Engagement, Medical Affairs, Market Access, Data management, Software Engineering and Information Security to lead execution of prioritized projects and backlogs and enable AI and machine learning capabilities for data science teams to advance business goals. Manage relationships with the strategic software vendors and service providers providing technology solutions and ongoing operational support for the business area. Work closely with DTE Compliance, Internal Audit, and Quality Assurance groups as needed to ensure compliance with all appropriate regulations, as well as our DTE system lifecycle and change management requirements As a people manager within the organization, manage financial accountabilities and human resource responsibilities for assigned staff. Knowledge and Skills: Knowledge and experience in US Field enablement, Marketing, Patient Services in the biopharma industry Strong knowledge of modern technologies like Salesforce, cloud computing, cybersecurity, data platforms like AWS, Snowflake and Data bricks and usage of AI/ML capabilities to enable commercialization excellence Exceptional written and verbal communication skills and ability to present in a clear and concise manner to all audiences Strong knowledge of, and experience working with Salesforce CRM, Veeva, Salesforce Marketing Cloud, Salesforce Health Cloud and Life Sciences Cloud, Master Data Management, and commercial data sets. Experience in building productive partnerships with senior business leaders and influencing them to take action Experience with technology enablement of for large specialty markets is a plus. Strong analytical and problem-solving abilities including development of business justification and value propositions Substantial program/ project management, demand management, resource management and system life cycle expertise Proven capabilities in people management and building high-performing teams Proven ability to run operational support and maintenance of large technology environments effectively and efficiently Prior experience with running IT managed services or outsourced/ offshore teams Superior MS Office skills, including MS Project & Visio, Excel and PowerPoint Experience Strong experience in Agile methodology Education and Experience Bachelor's degree (preferably in technology discipline) or equivalent experience 15+ years' experience working in growing technology roles with at least 8-10 years in IT leadership positions 6+ years' experience in the US Commercial domain, data management, CRM and Digital Customer Engagement or comparable technologies US commercial launch experience is plus Pay Range: $220,000 - $330,000 Disclosure Statement: The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job-related factors permitted by law. At Vertex, our Total Rewards offerings also include inclusive market-leading benefits to meet our employees wherever they are in their career, financial, family and wellbeing journey while providing flexibility and resources to support their growth and aspirations. From medical, dental and vision benefits to generous paid time off (including a week-long company shutdown in the Summer and the Winter), educational assistance programs including student loan repayment, a generous commuting subsidy, matching charitable donations, 401(k) and so much more. Flex Designation: Hybrid-Eligible Or On-Site Eligible Flex Eligibility Status: In this Hybrid-Eligible role, you can choose to be designated as: 1. Hybrid: work remotely up to two days per week; or select 2. On-Site: work five days per week on-site with ad hoc flexibility. Note: The Flex status for this position is subject to Vertex's Policy on Flex @ Vertex Program and may be changed at any time. Company Information Vertex is a global biotechnology company that invests in scientific innovation. Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at ApplicationAssistance@vrtx.com