New

Help Desk Technician - Tier 1/2

Vaco
$20.00 - $30.00 / hr
401(k), retirement plan
United States, Arizona, Tempe
Oct 15, 2025
Our client, a professional financial services organization, is seeking a Help Desk Technician to provide Tier 1-2 technical support for end users across the organization. This role requires a polished, customer-focused professional who can provide both remote and deskside support to employees, including executives and financial advisors. You'll join a small, collaborative IT team (currently one other onsite support technician) responsible for ensuring the reliability and performance of all end-user systems, hardware, and core business applications. Responsibilities Provide Tier 1 and Tier 2 end-user support via ticketing system (Salesforce), phone, and in-person interaction. Troubleshoot and resolve issues related to Windows 10/11, Microsoft 365, and Azure Active Directory environments. Configure, reimage, and deploy laptops and desktops, ensuring all security and compliance policies are met. Support users with network connectivity, printing, and peripheral issues. Maintain, update, and close 40-50 tickets per week, escalating complex incidents as needed. Support enterprise tools including Adobe, Zoom, and RingCentral. Manage account provisioning and permissions in Azure AD and related identity platforms. Deliver a professional, customer-service-oriented experience at all times - particularly when assisting executives or client-facing staff. Maintain documentation of issues, solutions, and standard operating procedures. Collaborate with offsite IT leadership and vendors as required for escalations and system updates. Required Qualifications 2-4 years of professional experience in a Help Desk or IT Support environment (Tier 1/2). Hands-on experience supporting Microsoft 365, Windows OS, and Azure Active Directory. Strong troubleshooting skills with hardware, software, and networking fundamentals. Excellent written and verbal communication; able to clearly explain technical issues to non-technical users. Proven self-starter who can work independently in a fast-paced, onsite environment. Ability to maintain professionalism and discretion when interacting with executives and sensitive business data. Preferred Skills (Pluses) Intune device management and policy configuration. Okta identity management or SSO experience. Salesforce ticketing system familiarity. Exposure to Zoom, RingCentral, or similar collaboration tools. Experience supporting hybrid or cloud-first environments. Environment & Culture Onsite position in a professional business environment Small local team (2-person IT support presence in Tempe) supporting a growing office. Opportunities for career growth upon conversion to full-time. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.