Service Center Technician (Non-Exempt)

Service Center Technician

Mercy Customer Service Center

1st shift Flex:

7:00am-5:30pm, alternating weekends

Primary Functions: Fulfill customer requests, resolve customer technical issues, and respond to customer questions in a timely manner to ensure ongoing effectiveness of the desktop computing environment. Typical activities include - Event Management; Service Request Fulfillment; Incident Management; Problem Management; Access Provisioning; Continual Service Improvement.

Qualifications:

• Experience: Minimum of one (1) year experience in Level 1 end-user support role.
• Required Education: High School Diploma and technical vocational training or equivalent work experience.

Mercy Key Benefits:

• Tuition Reimbursement up to $2,000 for continuing education
• Health/Dental/Vision available after day one
• Annual contribution of $100 per month to eligible co-workers enrolled in the Dependent Care FSA
• Paid parental leave for new parents
• 401k with employer match
• Paid PTO for volunteering
• Competitive salary
• Future career growth!

What Makes You a Good Match for Mercy?

Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We're also collaborative and unafraid to do a little extra to deliver excellent care - that's just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.

EEO/AA/Minorities/Females/Disabled/Veterans