Expert EPIC Configuration Analyst

Presbyterian is seeking an Expert EPIC Configuration Analyst - Shape the Future of Healthcare Technology

Join a mission-driven organization where innovation meets impact. Presbyterian is looking for a highly skilled Epic Configuration Analyst to lead transformative work in healthcare technology. If you're passionate about optimizing systems that directly improve patient care and operational efficiency, this is your opportunity to make a difference.

Position Overview:

This role requires deep expertise in Epic System software and a strategic mindset. You'll collaborate closely with Epic, Subject Matter Experts (SMEs), and end users to design and tailor solutions that align with Presbyterian's evolving needs. Your work will directly influence how care is delivered across the organization.

Key Responsibilities:

Perform in-depth analysis of workflows, data structures, and technical challenges.
• Lead the design, build, testing, and maintenance of Epic solutions.
• Serve as a bridge between technical teams and clinical/business stakeholders.
• Continuously evaluate system performance and recommend enhancements.

Position Details:

• Status: Full Time
• Exempt: Yes
• Location: Rev Hugh Cooper Admin Center
• Schedule: Day Shift

Preferred Qualifications:

• Epic Professional Billing Certification
• Experience with claims and charge router functionality

• Bachelor's degree plus 3 years of IT or business experience.
• 3 years of Epic specific experience.
• 6 years' of additional experience can be substituted in lieu of degree.
• Epic certified in supporting application plus additional proficiency/certification/badges in related application area

• Provide tier-2 support for Epic application incidents, including 24/7 on-call coverage as needed. Troubleshoot issues within and outside your application, resolve incidents, maintenance items, enhancement requests, upgrades, and projects. Advocate for customer needs and promote teamwork across teams.

• Modify Epic records, tables, and master files to support application design and changes. Develop and maintain requirements, specifications, and test cases for new or enhanced functionality. Ensure test scripts reflect workflow solutions and follow quality assurance processes including change management and testing.

• Demonstrate expert understanding of supported Epic applications and their integration with other systems. Analyze workflows, create new ones in collaboration with SMEs, and implement solutions that improve end-user productivity and effectiveness. Support training teams by communicating system changes and new functionality.

• Actively participate in team and cross-team meetings, facilitate discussions, and drive next steps. Mentor and guide other analysts, tailoring support to individual needs. Lead knowledge transfer efforts and serve as a go-to resource for team members and end users.

• Assist leadership in project scoping and timeline assessment. Create and deliver presentations to large cross-functional groups. Maintain strong communication and collaboration skills, identify and implement process improvements, and contribute to strategic planning and relationship-building with other Epic customers.

About Presbyterian Healthcare Services
Presbyterian offers a comprehensive benefits package to eligible employees, including medical, dental, vision, disability coverage, life insurance, and optional voluntary benefits.

The Employee Wellness Rewards Program encourages staff to engage in health-enhancing activities - like challenges, webinars, and screenings - with opportunities to earn gift to earn gift cards and other incentives.

As a mission-driven organization, Presbyterian is deeply committed to improving community health across New Mexico through initiatives like growers' markets and local partnerships. Founded in 1908, Presbyterian is a locally owned, not-for-profit healthcare system with nine hospitals, a statewide health plan, and a growing multi-specialty medical group. With nearly 14,000 employees, it is the largest private employer in the state, serving over 580,000 health plan members through Medicare Advantage, Medicaid, and Commercial plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.