Quality Assurance Manager

Omni Grove Park Inn & Spa

The AAA Four-Diamond Omni Grove Park Inn & Spa is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this hotel. The property offers sweeping views of the Blue Ridge Mountains, delectable restaurants, a Donald Ross golf course, tennis and fitness center, award winning spa and spacious convention facilities.

Omni Grove Park Inn and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Grove Park Inn & Spa may be your perfect match.

Ensures Omni Culture and operational standards are maintained through audits, training, and developement for all operations departments.

Drives Omni values and philosophies through all associate training, events and activities.
• Ensures all training programs are strategically aligned with All-In Culture points.
• Conducts daily audits of service and facilities.
• Compiles audit feedback with suggestions for improvement to share with senior leadership.
• Provides timely feedback and follow-up with associates and leaders on audits performed.
• Identifies trends and patterns in service delivery, working with leaders and associates to elevate overall service.
• Identifies performance gaps and partners with leaders to develop and implement appropriate training to improve performance.
• Working with operations leaders, designs and implements programs to increase guest satisfaction and associate's job skills.
• Measures the effectiveness of training to ensure goals are met and ensures a return on investment.
• Actively promotes and informs associates about all training opportunities and associate activites
• Makes any necessary adjustments to training methodology and/or re-train as appropriate.
• Maintains training/MOS records and ensures full participation and compliance.
• Is an internal "PR Agent" for operations, creates motivating, timely, and effective communications that inform and engage associates while recognizing their accomplishments.
• Responsible for administrative duties relative to the above accountabilities.
• Perform other special duties is required by leadership related to the overall growth of the hotel and service culture.

• 2 years of experience in a leadership training role or an operations leadership role, preferably within a Four Diamond hotel or resort
• Strong platform skills, as well as excellent written and oral communication skills
• Excellent computer skills including excel, power point, word, and other programs.
• Broad understanding of the hotel operations, systems, and procedures
• Training Certification a strong plus

Physical Job Requirements ( for essential functions only)

- 75% of day spent around the hotel conducting audits and observing service, providng feedback, maintaining employee relations, attending & facilitating meetings, accessing coper/ printer.

-Must be able to stand for long periods of time.

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com."