Patient Accounting Technician Lead

Job Summary:

The School of Dental Medicine (SDM) has an opening for a Patient Billing Specialist Lead in the Patient Accounting Office, a unit within the Department of Financial Affairs. This position serves as the lead worker for the patient accounting team and plays a critical role in supporting all aspects of patient billing, payments, insurance claims, collections, and financial policy education. The Lead is responsible for mentoring and training Patient Billing Specialists, supporting the use of the dental health record system (axiUm), and helping drive improvements in patient financial services.

This is a highly collaborative, patient-facing role that works closely with the Patient Accounting Supervisor, students, faculty, and staff to ensure a seamless and informed financial experience for patients. We are seeking candidates who bring strong customer service skills, attention to detail, and a proactive, team-oriented mindset. The position is based at the University of Colorado - Anschutz Medical Campus and requires 100% onsite presence.

Key Responsibilities:

Patient Accounting Lead and Training - 40% (Essential Function)

• Leads and coordinates the day-to-day operations, workflows, and quality assurance for the SDM patient payment windows, insurance verification, and reporting functions for the patient accounting office.

• Monitors and coordinates adequate coverage for the patient payment windows in each of the clinics.

• Recommend, coordinate, and develops training and development (i.e., new employee training, ongoing learning, and development) for staff within the patient accounting unit; collaborates with SDMHR, campus HR, and other campus offices on learning and development opportunities for the Patient Billing Specialists.

• Develop and maintain Patient Billing Specialist resources and tools (i.e., policy and procedure manuals, process maps)

• Assists in the annual performance planning and evaluations for the Patient Billing Specialists; documents and tracks written and verbal training, mentoring, and coaching for Patient Billing Specialists.

• In the event of vacancies, the lead will provide input for employee selection.

• Serves as the lead in handling and resolving patient concerns, questions, misunderstandings, or conflicts in regard to patient financial accounts.

Patient Billing and Education- 45% (Essential Function)

• Receive and greet patients, offer information concerning clinic practice policies, financial procedures, and operations.

• Advise and communicate with patients, students, faculty, and staff concerning SDM financial policies and procedures (i.e., patient financial responsibilities, dental insurance pre-authorizations and policies) and resolves patient financial account issues. Process and appropriately document various payments (i.e., cash, checks, and credit card) from patients and insurance companies.

• Perform maintenance in the electronic health record system to ensure accurate billing and reporting.

Reporting - 15% (Essential Function)

• Prepare and review daily, monthly, and quarterly reports related to patient accounting (i.e., reviewing patient accounts with expiring Medicaid pre-authorization requests, reconciling the clearing account to the deposits and payments applied in the dental electronic health record system).

• Assists with the reporting for the student checkout process before the student graduates from the program.

Work Location:

Onsite - this role is expected to work onsite and is located in Aurora, Colorado.

Why Join Us:

Why work for the University?

We have AMAZING benefits and offer exceptional amounts of holiday, vacation and sick leave! The University of Colorado offers an excellent benefits package including:

• Medical: Multiple plan options

• Dental: Multiple plan options

• Additional Insurance: Disability, Life, Vision

• Retirement 401(a) Plan: Employer contributes 10% of your gross pay

• Paid Time Off: Accruals over the year

• Vacation Days: 22/year (maximum accrual 352 hours)

• Sick Days: 15/year (unlimited maximum accrual)

• Holiday Days: 10/year

• Tuition Benefit: Employees have access to this benefit on all CU campuses

• ECO Pass: Reduced rate RTD Bus and light rail service

There are many additional perks & programs with the CU Advantage.

Qualifications:

Minimum Qualifications:

• Three years of technical accounting or bookkeeping experience. Substitution: Appropriate education will substitute for the required experience on a year-for-year basis.

Applicants must meet minimum qualifications at the time of hire.

Preferred Qualifications:

• Demonstrated experience in handling cash in a professional environment.

• Demonstrated experience with insurance, Medicaid, and dental/medical insurance terminology, principals and processes.

• Previous experience working in a dental and/or academic medical environment.

• Previous lead worker or supervisory experience.

• Bilingual in English and Spanish.

Knowledge, Skills and Abilities:

• Ability to analyze, interpret, and evaluate a broad range of laws, rules, and regulations in order to exercise good judgment in application.

• Ability to manage patient and financial accounting information systems, processes, and policies.

• Ability to analyze financial and accounting information to identify as well as correct variances.

• Knowledge of the professional standards, concepts, and practices of insurance, Medicaid, and dental/medical insurance terminology, principals and processes.

• Knowledge of the professional standards, concepts, and practices of leadership, supervision, and training.

• Ability to communicate effectively, both in writing and orally.

• Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.

• Demonstrated commitment and leadership ability to advance diversity and inclusion.

• Ability to maintain a high level of confidentiality while working with sensitive information.

• Ability to take initiative with daily work activities and collaborates to create a positive effect on team performance.

How to Apply:

For full consideration, please submit the following document(s):

1. A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position

2. Curriculum vitae / Resume

3. Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address

Questions should be directed to: Jordan Burt, Jordan.Burt@CUAnschutz.edu

Screening of Applications Begins:

Immediately and continues until position is filled. For best consideration, apply by 10/25/2025.

Anticipated Pay Range:

The starting salary range (or hiring range) for this position has been established as HIRING RANGE $50,856-$63,062 annually.

The above salary range (or hiring range) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation, depending on the level.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

Total Compensation Calculator

Equal Employment Opportunity Statement:

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

ADA Statement:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@cuanschutz.edu.

Background Check Statement:

The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Vaccination Statement:

CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine preventable diseases. If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety sensitive job duties, you must enroll in the occupational health medical surveillance program.