IT Service Support Technician 2

Job Description
Responsible for identifying, remediating and communicating issues and needs pertaining to the desktop computing environment at the medical center. The Field Services Desktop Team within OSUMC IT Technology Services and Support is committed to assisting The Ohio State University Medical Center (OSUMC) and its patients.

Responsible for second level support and maintenance of the desktop and peripherals computing environment at OSUMC. This is a desktop technician position primarily responsible for the installation, monitoring and service of the desktop hardware, software and peripherals at the whole unit or individual component level at OSUMC. Working within the guidelines established by the OSUMC Technology Services and Support team within OSUMC IT, the Field Services Desktop Technician will perform routine and project related break/fix and deployment duties within the medical center.

Minimum Qualifications
High School Diploma or GED required and one year of experience. Some college experience in Computer Science or related field desired. Working knowledge of Microsoft Office and associated applications. Working knowledge of and experience with unified communications hardware and peripheral units or components and their connectivity in a wired or wireless environment. Working knowledge of and experience with telephony and video products and technology. Cisco Callmanager experience preferred.

Our Comprehensive Employee Benefits Include:

• An array of retirement plan options, each with a generous employer contribution.
• Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.
• Paid vacation and sick leave, including short and long-term disability and paid parental leave.
• Get the most out of the Public Service Loan Forgiveness program.
• And much more!