Help Desk Technician

For 50 years, DMS Health Technologies has had the honor and privilege of delivering quality medical imaging care and service to our partners and their patients. Every day, we take that experience, expertise and direction that comes with 50 years to be leaders who deliver even greater quality imaging, care, and service. Visit our website to learn more about our remarkable company: https://www.dmshealth.com/

The Help Desk Technician's role is to provide a single point of contact for end-users to receive support and maintenance within the organization's desktop computing environment.This position is on-site at our Sioux Falls office; 109 South Petro Avenue.

Essential Duties:

1. Serving as the first point of contact for users seeking technical assistance over the phone or email.
2. Performing remote troubleshooting through diagnostic techniques and pertinent questions.
3. Determining the best solution based on the issue and details provided by the users.
4. Installing, configuring, testing, maintaining, monitoring, and troubleshooting end-user workstations and related hardware and software to deliver required desktop service levels.
5. Collaborating with DMS IT Team members to ensure efficient operation of the DMS computing environment.
6. Maintaining an inventory of all IT equipment, including but not limited to desktops, laptop, printers and other IT components.
7. Partnering with third-party support and PC equipment vendors.
8. Conducting research on desktop products in support of PC procurement and development efforts. Evaluate and recommend products for purchase.
9. Performs other duties as assigned.

Education and/or Experience

• Bachelor's Degree in related field; or two to four years related experience and/or training; or equivalent combination of education and experience.
• Excellent verbal, written and interpersonal communications, relationship management, critical thinking, detail orientation and problem-solving skills.
• Knowledge of IT ticketing systems and hands-on hardware troubleshooting experience.
• Working technical knowledge of current protocols, operating systems, and standards, including Windows Operating Systems, TCP/IP, DNS and DHCP.
• Ability to operate tools, components, and peripheral accessories.
• Able to read and understand technical manuals, procedural documentation, and OEM guides.
• Must be self-motivated with the ability to effectively prioritize and execute tasks under deadline pressure.
• Must be team-oriented with strong collaboration skills.

Computer Skills

• Excellent technical knowledge of PC desktop hardware and internal components.
• The individual should have the ability to access job-related internet websites, review online documentation and knowledge of Microsoft Office Suite.
• Ability to conduct research into PC issues and products as required.

Certificates, Licenses, Registrations

• Certifications in A+ are preferred, not required.

Equal Opportunity

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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