Account Recovery Advisor I (Hybrid Eligible)

At Emprise Bank, everything we do is focused on empowering people to thrive. We proudly work to provide an extraordinary customer experience to help our customers achieve their goals.

The Account Recovery Advisor I is responsible for administrative, technical, and professional work within the Credit Administration function. This position is responsible for delinquent loan accounts, collection process support, process administration and communication.

This role is eligible for a hybrid work schedule, with the expectation that the selected candidate will work on-site in Wichita at least three days per week.

A successful candidate will have:

• A customer-focused mindset
• Demonstrated problem-solving skills with attention to detail
• An attitude and aptitude of continuous improvement
• An understanding of and commitment to our values

Essential functions of the role:

Delinquent Loan Accounts:

• Review prescribed data and identify delinquent loan accounts
• Review borrower history to determine appropriate communication
• Communicate via phone and mail with delinquent account holders
• Maintain files on charged-off loans/deposit accounts in accordance with procedures

Collections Process Support:

• Follow internal processes in compliance with regulatory and security requirements
• Follow procedures for the collection of delinquent accounts
• Recommend and order liquidations, foreclosures, and repossessions as approved

Process Administration:

• Document standard operating procedures to ensure consistency in processes
• Review current processes for efficiency and effectiveness on an ongoing basis
• Collaborate across departments to seek process improvements
• Update procedures as needed

Communication:

• Interact with Emprise associates, customers, other banks, and vendors relative to areas of concern involving collections
• Escalate issues as needed

Customer Service:

• Engage customers according to the benchmark service standards
• Deliver clarity to customers by providing guidance related to the mortgage process
• Resolve issues and escalate as needed
• Develop effective relationships with customers, vendors and teammates
• Projects a favorable image of the bank

Other duties as assigned within the scope and responsibility of the job.

• High School Diploma or GED
• 1-3 years of collections experience preferred
• Banking experience preferred
• Proficiency with large server-based applications and typical desktop software

In addition to a competitive salary and benefits, Emprise offers professional growth, a rewarding and challenging environment, opportunities to be involved in our communities, and a culture of integrity, passion, and success. We also offer shift differential pay for bilingual candidates!

At Emprise Bank, empowering people to thrive means having an all-inclusive culture that honors our commitment to all dimensions of diversity in our workforce and embraces inclusion of all people. People of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply.

To learn more, please visit our website at www.emprisebank.com.

Emprise Bank is an EEO/AA/ADA/Veteran Employer/Member FDIC/Drug Free Workplace.

Emprise Bank participates in E-Verify and will provide your Form-I 9 to the federal government to confirm authorization to work in the United States.