Professional Degree Program Coordinator

Position Number: 41209078

Payroll Title: BLANK AST 3 (004722)

Job Code: 004722

Job Open Date: 10/16/25

Application Review Begins: 10/31/25

Department Code (Name): TECH (DEPARTMENT OF TECHNOLOGY MANAGEMENT)

Percentage of Time: 100

Union Code (Name): CX - Clerical/Admin

Employee Class (Appointment Type): Staff: Career

FLSA Status: Non-Exempt

Classified Indicator Description (Personnel Program): PSS

Salary Grade: STEPS

Pay Rate/Range: The budgeted salary range that the University reasonably expects to pay for this position is $29.35 to $32.91/hour. Salary offers are determined based on final candidate qualifications and experience; the budget for the position; and the application of fair, equitable, and consistent pay practices at the University. The full salary range for this position is $29.35 to $42.06/hour.

Work Location: Phelps 2209

Working Days and Hours: M-F 8am - 5pm

Benefits Eligibility: Full Benefits

Type of Remote or Hybrid Work Arrangement, if applicable: Eligibility for hybrid work after six months' probation completion.

Special Instructions:
For full consideration, please include a resume and a cover letter as part of your application.

Department Marketing Statement:
Technology Management is an academic department focused on a multidisciplinary field of science that examines the opportunities and challenges of technological innovation, industry disruption, and organizational change, and the influence on business performance and competitive advantage. The field of research and education is informed by the engineering, information, and social sciences. The faculty investigate the dynamic interplay of technological, organizational, and human factors within and beyond the enterprise and their impact on the way businesses create and operate. Technology Management students explore the world of work through research-based, theoretical, and experiential learning and one or more academic pathways: Ph.D. in Technology Management, Master of Technology Management, New Venture Program and Competition, and UC-recognized Undergraduate Certificate in Technology Management and Graduate Program in Management Practice (GPMP Certificate).

Benefits of Belonging

Working at UC means being part of this vibrant institution that shines a light on what is possible. People make UC great, and UC recognizes your contributions by making this a great place to work. Excellent retirement and health are just one of the rewards. Learn more about the benefits of working at UC

Brief Summary of Job Duties:

The UCSB Robert Mehrabian College of Engineering is establishing a new online professional master's degree called the Master of Engineering in Technology and Leadership, which requires assistance in general administration and student recruitment and retention. The Professional Degree Program Coordinator will work on a collaborative team with faculty and administrative directors and student services staff to provide essential support to admissions and enrollment professional graduate degree program activities.

Qualifications:

Required Qualifications:

• High school diploma or equivalent experience.
• 1-3 years of experience in a customer service, administrative, or student services environment.
• 1-3 years of experience working with diverse individuals and communities.
• Thorough knowledge of administrative procedures and processes, including word processing, spreadsheet, and database applications.
• Excellent verbal and written communication skills, active listening, and interpersonal skills.
• Demonstrated ability to exercise good judgment, critical thinking, and attention to detail.
• Strong time management skills with the ability to prioritize and multitask in a fast-paced environment.
• Interpersonal and work leadership skills to collaborate with and provide guidance to other nonexempt personnel.
• Commitment to fostering an inclusive and equitable environment when engaging with diverse students, staff, and faculty.

Preferred Qualifications:

• Bachelor's degree in a related field and/or equivalent experience or training.
• 1-3 years of administrative and/or clerical support experience.
• Experience using Salesforce or similar CRM systems.

Special Conditions of Employment:

• Satisfactory criminal history background check
• UCSB is a Tobacco-Free environment

Misconduct Disclosure Requirement:

As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegation or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

"Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:

UC Sexual Violence and Sexual Harassment Policy
UC Anti-Discrimination Policy
Abusive Conduct in the Workplace

Job Functions and Percentages of Time:

35% Recruitment & Outreach Support

The Program Coordinator is responsible for maintaining and optimizing CRM systems such as Salesforce, Emma, Shoreline, Handshake, Zoom, and Google Sheets to support recruitment efforts. This includes managing prospect nurturing campaigns, drip emails, information sign-ups, and data analysis. The Coordinator serves as the primary liaison with the Salesforce account team and UCSB staff to ensure effective system use, troubleshooting, and continuous improvement. In addition, the Coordinator collects, organizes, and analyzes prospect and event data to provide staff with a comprehensive understanding of the recruitment pipeline and assists program staff in maintaining records of one-on-one recruitment meetings and outreach activities.

40% Admissions & Student Success

The Coordinator oversees the full application cycle in AppReview, monitoring both unsubmitted and submitted applications, ensuring completeness and compliance, and conducting outreach to applicants with missing materials. The role manages application queues, shadow tracking systems, international GPA conversions, and the application fee waiver process, and coordinates with the Graduate Division to ensure timely processing. The Coordinator is also responsible for distributing financial aid offers via DocuSign or other electronic platforms, maintaining financial award records, and supporting enrolled student financial aid functions in GradPoint. Using AppReview, Salesforce, and GradPoint, the Coordinator generates reports that inform program evaluation, enrollment management, and student success initiatives.

25% Program Operations & Administrative Support

The Coordinator provides general program support to ensure smooth operations. Duties include planning and executing online events, workshops, and information sessions; coordinating meetings and preparing reports and presentations; and distributing information and materials to affiliate faculty and staff. The Coordinator also conducts research on potential corporate partners to support program growth and visibility. Finally, the position provides general clerical and administrative support as needed, ensuring efficient operations across all aspects of the Professional Degree Program.

UC Vaccination Programs Policy:

As a condition of employment, you will be required to comply with the University of California Policy on Vaccinations Programs.
As a condition of Physical Presence at a Location or in a University Program, all Covered Individuals* must participate in any applicable Vaccination Program by providing proof that they are Up-to-Date with any required Vaccines or submitting a request for Exception in a Mandate Program or properly declining vaccination in an Opt-Out Program no later than the Compliance Date (Capitalized terms in this paragraph are defined in the policy.). Federal, state, or local public health directives may impose additional requirements.

For more information, please visit University of California Policy on Vaccinations - https://policy.ucop.edu/doc/5000695/VaccinationProgramsPolicy

*Covered Individuals: A Covered Individual includes anyone designated as Personnel or Students under this Policy who physically access a University Facility or Program in connection with their employment, appointment, or education/training. A person accessing a Healthcare Location as a patient, or an art, athletics, entertainment, or other publicly accessible venue at a Location as a member of the public, is not a Covered Individual.

Equal Employment Opportunity:

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Reasonable Accommodations:

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