Inpatient Scheduler

Join a leading healthcare organization as an Inpatient Scheduler, where you'll play a vital role in ensuring seamless patient care. You will be the first point of contact for many patients, acting as a crucial link between patients and the Interventional Radiology Service. Your meticulous coordination and dedication to patient well-being will directly impact the efficiency and effectiveness of the entire department.

As an Inpatient Scheduler, you will be immersed in a dynamic environment, collaborating closely with physicians, advanced practice providers, and nurse coordinators. Your organizational skills and ability to manage a high volume of calls will be essential to success. This is an exciting opportunity to make a tangible difference in the lives of patients while working alongside a dedicated team of healthcare professionals.

What You'll Do:

• Manage the scheduling of clinic appointments, ensuring efficient use of resources and minimizing patient wait times.
• Proactively contact patients to schedule pre-operative appointments, providing clear instructions and answering any questions.
• Collaborate with Nurse Practitioners to coordinate patient care and ensure smooth transitions between appointments.
• Provide support to managers by assisting with patient scheduling adjustments, opening and blocking schedules, and running reports for various locations.
• Handle a high volume of inbound and outbound calls, demonstrating exceptional customer service and problem-solving skills.
• Maintain diligent patient follow-up after procedures, ensuring continuity of care and addressing any concerns.
• Schedule new and returning patients for imaging studies and clinic visits, accurately capturing patient information and appointment details.
• Upload radiology images to designated systems (PACS and Life Image) and obtain medical records via RightFax, ensuring timely access to critical information.
• Scan and distribute outside medical records, maintaining confidentiality and accuracy.
• Participate in weekly staff meetings, contributing to team discussions and staying informed about departmental updates.
• Cross-train in all job functions to support team flexibility and coverage.

Must-Have Skills and Qualifications:

• High School Diploma or GED
• Basic PC skills (Windows, Excel, and Word)
• Excellent communication skills, both written and verbal
• Strong knowledge of medical terminology
• Familiarity with computer systems and software used in a healthcare setting
• Ability to provide exceptional customer service, solve problems effectively, and manage multiple priorities
• Ability to adapt communication style to the needs of diverse audiences
• Ability to remain calm and composed in stressful situations
• Ability to build strong relationships with providers, nurses, staff, and patients, fostering a collaborative team environment
• Strong organizational and prioritization skills
• Knowledge of EPIC and PACS systems

Nice-to-Have Skills:

• Bilingual abilities

The target hiring compensation range for this role is $36 to $41 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.