HAP is seeking a motivated and talented intern for the Summer 2026 Intern Program. The program will run May 11 - August 7. This paid internship will require full time hours availability (M-F) during the summer session dates. It will be a hybrid work format, involving a combination of remote and onsite work/events in Troy, MI (commute & housing expense reimbursement not provided). GENERAL SUMMARY: This internship offers a unique opportunity to gain practical experience and contribute to our mission of enhancing the health and well-being of the communities we serve. As a HAP intern, you will get exposure to various aspects of our organization and work closely with industry professionals, enabling you to develop valuable skills in the healthcare and insurance sector. In addition to helping your assigned department meet its goals, it will also provide the opportunity to attend fun networking events, make new connections, and enhance your presentation skills. PROGRAM DUTIES/RESPONSIBILITIES:
- Conduct comprehensive research on industry trends, healthcare policies, and emerging technologies. Analyze data and prepare reports to support strategic decision-making processes.
- Collaborate with cross-functional teams to assist in the planning, development, and implementation of projects. Contribute innovative ideas and support the execution of initiatives aimed at improving operational efficiency and customer experience.
- Assist in the collection, organization, and analysis of healthcare-related data. Ensure data accuracy and integrity, utilizing appropriate software tools and methodologies.
- Provide exceptional customer service by addressing inquiries, resolving issues, and assisting with customer support activities. Maintain a professional and courteous demeanor while interacting with internal and external stakeholders.
- Identify opportunities for process optimization and propose innovative solutions to streamline workflows and enhance productivity. Assist in the implementation of approved process improvement initiatives.
- Create and maintain accurate documentation, including policies, procedures, and project-related materials. Generate regular reports, dashboards, and presentations to effectively communicate project progress and outcomes.
- Collaborate effectively with colleagues across departments to support a positive and inclusive work environment. Contribute actively to team meetings, brainstorming sessions, and knowledge-sharing initiatives.
Department Duties/Responsibilities:
- Project management activities. Support may include developing and monitoring project plans, scheduling and running meetings, collaborating with team members from various departments, compiling meeting notes, and tracking/driving action items.
- Process mapping and improvement. Support may include development of process flows using tools such as Visio or PowerPoint, identification and removal of process barriers, and cross-functional problem solving with multiple teams.
- Data summarization and interpretation. Support may include light data analysis using tools such as Excel or Power BI to drive business decisions related to clinical outcomes and healthcare utilization management
PROGRAM EDUCATION/EXPERIENCE REQUIRED:
- Currently enrolled in, or a recent graduate of, an accredited 4-year undergraduate or graduate program in a relevant field.
- Excellent research, analytical, and critical thinking skills.
- Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint) and data analysis tools.
- Exceptional verbal and written communication skills.
- Ability to manage multiple tasks simultaneously, prioritize workload, and meet deadlines.
- Demonstrated adaptability, initiative, and a desire to learn and grow.
- Knowledge or interest in healthcare, health insurance, or managed care is a plus.
Department Education/Experience Preferences:
- This opportunity is best suited for a student in Business Administration/Intelligence, Healthcare Administration, Health Sciences, Communication, Information Technology, or related field of study.
- Experience in project management (professional, educational, and volunteer environments all considered).
- Prior Customer Service work experience preferred.
- Ability to work independently and as part of a team.
- Ability to attempt new tasks with a positive mindset.
- Ability to professionally receive and respond to feedback.
- Desire to engage and contribute in meaningful discussions related to healthcare administration.
- Strong organizational and time management skills.
- Professional and well-poised in communication skills.
Additional Information
- Organization: HAP (Health Alliance Plan)
- Department: Program Development
- Shift: Day Job
- Union Code: Not Applicable
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Henry Ford Health System
Oct 17, 2025