Business Support Specialist

Join Triumph!

At Triumph, our vision is a world where freight transactions are accurate and seamless on the most modern and secure freight transaction network. That's why we're looking for passionate, innovative, solutions-oriented people to join our team. We thrive on providing exceptional customer service and we look for team members with an entrepreneurial spirit and a passion to build successful partnerships with our clients. Because at the end of the day our goal is to help our partners businesses run better.

Position Summary: The Business Support Specialist (BSS) serves as a liaison for 3rd party vendors between the business operations functional areas within Triumph Business Capital. The BSS supports all 3rd party customer integrations and supports other software applications.

• Business Support Functions

  • Serves as a subject matter expert on a regular basis to define and document business and operation's needs.

  • Analyzes inter-department processes for efficiencies, including reporting activities and recommend improvements.

  • Matches inquiry types from various sources and evaluate them against current training offerings or opportunities.

  • Identifies, researches, and finds solutions to daily operational problems.

  • Documents process changes, operations workflow, and training materials.

  • Provides problem resolution and enhancement support for production applications.

  • Aids with user training and documentation activities.

  • Defines requirements acceptance criteria in line with the department objectives and needs.

  • Participates in priority setting for eRoom initiatives by facilitating discussions with team members, managers, and development teams.

  • Works closely with development teams to manage the execution of projects on time and within acceptance criteria.

  • Coordinates with multiple teams such as vendors, IT, and Operations by managing the backlog of open tickets.

  • Consults with business subject matter experts on a regular basis to define and document business and customer needs.

  • Collaborates with other team members in testing new applications to ensure functional requirements are met.

  • Participates in systems acceptance testing activities as needed.

• TMS Integrations Functions

  • Leads the integration and existing implementations efforts for new clients, debtors, and integrations with TMS providers.

  • Builds relationship with new or existing TMS Provides and 3rd party Vendors acting as a liaison for the business support department.

  • Configures, sets up, customizes and deploys solutions on the clients and company behalf within boundaries to fulfill integrations requests.

  • Leverages outstanding attention to detail and communication skills to identify, implement, test, and deploy integrations.

  • Leads and participates in technical integration planning and pre-sales discussions with TMS providers, clients, sales staff, and application developers to present integration requirements.

  • Implements new integrations for our clients by configuring internal and external applications platforms.

  • Effectively communicates, across many channels, your progress with your team & stakeholders.

  • Troubleshoots, logs, and re-configures issues in all managed environments (test and production).

  • Troubleshoots day-to-day integration issues across multiple lines of business and possible multiple TMS providers.

  • Works with established TMS providers technical support team to ensure that issues are resolved quickly, and partners with our internal technical teams to manage the quality of our Integration Experience.

  • Acts as a technical liaison between customers, TMS engineering teams, Sales, and business teams.

  • Partners with operations teams, Infrastructure teams, TMS providers to complete migrations, troubleshoot escalated issues and drive adoption of our SFTP integration guidelines and security features.

  • Conducts one-to-few and one-to-many training sessions to transfer knowledge to customers, operations teams, sales and TMS providers related to our SFTP Integrations.

  • Ensures existing and new SFTP Integrations users comply with Triumph policies, security standards, and best practices.

  • Examines, tests, and works with customer on acceptable data file formats.

  • Is able to extrapolate customer Backoffice process and systems and how best to fulfill the client's needs between the existing frameworks.

  • Gathers requirements by working directly with Clients, Internal and external Stakeholders.

  • Successful management of expectations and protects interests and relationship of all stakeholders, throughout the integration process.

  • Concurrently works on multiple integrations, projects, and with different resolution teams and clients.

  • Maintains documentation UpToDate with any changes and communicates customization requests to vendors.

  • Maintains an active list of all integration, vendors, methodologies and all the system documentation, process flows and active vendor contact list to support the procedures.

  • Performs other duties as assigned.

EXPERIENCE & EDUCATION

• Bachelor's degree strongly preferred. Four (4) years of equivalent experience will be considered in lieu of degree.

• 3 + years of integration experience is required.

• Previous factoring or transportation experience is preferred.

• Experience developing reports usingSQLdatabase, understanding of basic HTML post, WebService, Web API etc. mechanisms of integration is required.

• Excellent verbal and written communication skills and ability to flex communication style with technical and non-technical users.

• Strong project management and organizational skills, with ability to work on multiple projects simultaneously.

• Customer service focused.

• Ability to make decisions in a fast-paced environment.

• Must be able to act as liaison between team members and department leaders.

• Ability to work with limited supervision.

• Proficient in Microsoft Office Suite and Microsoft Visio.

WORK ENVIRONMENT

The work environment characteristics described here maybe encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
• Ability to work in a confined area.
• Ability to sit at a computer terminal for an extended period of time. Occasional stooping or kneeling may be necessary.
• While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone.
• Specific vision abilities are required by this job due to computer work.
• Light to moderate lifting is required.
• Regular, predictable attendance is required.

Triumph Financial, Inc. and its subsidiaries, provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.

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We offer Medical, Dental, Vision, Paid Time Off, 401k and much more.

Go on. Do it. Apply Today!