IT Help Desk Technician

With more than 100 years of steady growth, UMC is proud to offer an environment where continuous learning, collaboration, and innovation are part of everyday work. We empower team members through hands-on experience, supportive training, advanced technology, and creative problem-solving. Our people are knowledgeable, trusted, and committed to doing what's right-for our clients, our teams, and our communities.

We recognize that our people are the foundation of our success. At UMC, we are intentional about fostering a culture where everyone feels welcomed, respected, and supported. We bring together talented individuals from across the region to form high-performing teams in design, engineering, project management, and business services.

Let UMC be the next step in your career-where your well-being, work-life balance, and growth matter.

Application Process:

UMC uses an electronic application process for open positions. Required documents may include a resume, cover letter, references, and work authorization confirmation. Online assessments may be included as part of the candidate evaluation process.

Benefits Summary:

UMC offers a competitive salary and a generous benefits package, including:

1. Medical, dental, and vision insurance
2. 401(k) plan with company match
3. Health Savings and Flexible Spending Accounts
4. Company-paid life and disability insurance (STD/LTD)
5. Paid Time Off (PTO) beginning at 120 hours annually for full-time employees
6. Seven paid holidays plus one floating holiday
7. Employee Assistance Program
8. Professional development support and tuition reimbursement
9. Employee referral program
10. Wellness program and employee events

Paid Time Off:

Eligible employees begin accruing PTO on their date of hire. PTO combines vacation and sick leave, starting at 15 days per year for full-time employees. UMC also follows Washington State Sick Leave guidelines, providing one hour of sick leave for every 40 hours worked.

Starting Salary Range: $26 - $29/hour; depending on experience

Location: Lynnwood, WA

Classification: Non-Exempt

Must be eligible to work in the U.S. - Sponsorship not available

Position Overview:

Provide first level of support for computer users, ensure information is current, and provide installation, troubleshooting and training services as needed.

Key Responsibilities:

1. Install hardware and components such as monitors, keyboards, printers, and disk drives.
2. Computer hardware & software troubleshooting
3. Computer upgrades such as hard drives & ram.
4. System Imaging, load appropriate software packages (i.e., operating systems, networking components and office applications).
5. Setup user accounts in Active Directory and Office 365
6. Setup cell phones and desk phones
7. License software packages to ensure compliance, asset tracking, and monitor inventory.
8. Assist in the customization and adaptation of existing programs to meet user's requirements.
9. Provide one-on-one computer/telephone support to employees in-house and on job sites.
10. Connect users to networks and provide initial training in applications.
11. Communicates project status, updates, and completion information to managers and/or users. Tracks support requests using help desk ticketing software.
12. Create technical and end user documentation.
13. Regular attendance and promptness are considered part of each employee's essential job functions.

Secondary Responsibilities:

1. Back up IT Operations Supervisor's duties when needed.

Required Skills and Abilities:

1. Technical knowledge of Desktop hardware and operating systems
2. Ability to troubleshoot network connectivity.
3. Excellent oral and written communication skills
4. Excellent interpersonal skills
5. Exceptional customer-service orientation
6. Ability to be receptive to new changes to software, procedures, and policies.
7. Willing to work as a team and with other employees.

Supervisory Responsibility:

1. None.

Preferred Education and Experience:

1. 1 year of related work experience desired

Required Licensing and Other Certifications:

1. Maintain a valid driver's license and satisfactory driving record.

Affirmative Action:

UMC is committed to a culture of inclusion and connectedness. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents who we are as a company and what we believe in. In recruiting for our team, we welcome the unique contributions that you can bring in terms of their education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran's status, color, religion, disability, sexual orientation and beliefs.

EEO Policy:

UMC's policy on equal employment opportunity prohibits discrimination based on race, color, sex, national origin, citizenship or immigration status, religion, presence of physical, sensory or mental disability, genetic information, age, sexual orientation, gender identity, marital status, honorably discharged veteran or military status, status as a victim of domestic violence, sexual assault or stalking, or any other status or characteristic protected by federal, state, or local law. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. Retaliation against any employee who files a complaint regarding possible violations of this policy is not tolerated. UMC is also committed to taking affirmative steps to promote the employment of minorities, women, persons with disabilities, and covered veterans. Affirmative action plans are developed annually to support its commitment to equal employment opportunity, consistent with company policy and the company's obligations as a contractor to the United States government.