Customer Relationship Manager

Description

Do you love technology and using it to support a critical customer mission? If so, this job is for you!

The ESA V program is looking for a Customer Relationship Manager for Leidos' support to one of the federal customers on the ESA V program, with responsibility for managing the day-to-day work, adjudicating priorities, interfacing with the customer, managing personnel actions, business development, and other relevant duties as assigned. The work for our federal customer includes Service Desk services with the use of ServiceNow as an ITSM system, deskside support, asset management, IT infrastructure support, custom application support, information assurance, and other critical IT services enabling our customer's mission. The Customer Relationship Manager role also has responsibility for the financial performance of this portion of the ESA portfolio and may be responsible for other duties as assigned.

This position is on site at a customer site in downtown Washington, DC,and requires working in a fast-paced, dynamic environment. The ideal candidate will be personable and articulate and will be a self-starter who can work with limited supervision and follow through on tasks and commitments. Excellent communication skills are required to effectively interface with customers and team members. The individual selected for this position will help the customer be successful in their drive to modernize and set themselves apart. Although the position is based in Washington, DC, there is the potential for very limited travel to customer locations elsewhere in the United States.

As a senior leader in the ESA organization, the individual selected for this position will lead new business opportunities and grow the business. He or she will work very closely with the other senior leaders on the ESA team to manage and grow the business.

If this sounds like the kind of environment where you can thrive, keep reading!

Responsibilities include:

• Manage the relationship with a federal customer of the ESA V program
• Serve as the customer's single point of contact for all Leidos-related issues
• Manage a team of employees and subcontractors, to include functions such as staffing, performance management, etc.
• Manage the budget for this portion of the ESA V program, ensuring financial targets are met.
• Lead the team to meet or exceed all Key Performance Indicators on the contract.
• Identify opportunities and contribute to proposals for on-contract growth and follow-on efforts

Required Qualifications:

• Bachelor's degree from an accredited college in a related discipline with 8+ years' experience. A Master's degree with 6+ years of experience. Additional years of experience and/or relevant certifications will be considered in lieu of degree.
• Program or Project management experience including fixed price/scope management
• Excellent verbal and written communication skills
• Experience interfacing with federal government customers
• Experience in an operational IT environment
• Experience presenting data-driven project status
• Be creative at problem solving and have an innovation mindset
• U.S. Citizen
• Ability to obtain and maintain a DOJ Public Trust clearance
• Candidate selected will be subject to a Government Public Trust security investigation and must meet eligibility requirements for access to the customer's information.

Desired Qualifications:

• Project management certifications, such as a PMP, are highly desirable
• Familiarity with ServiceNow ITSM
• Government contracting experience, particularly with the DOJ

At Leidos, we don't want someone who "fits the mold"-we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, "what's next?" before the dust settles on "what's now."

If you're already scheming step 20 while everyone else is still debating step 2... good. You'll fit right in.

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.