Field Service Engineer

ABB Inc.
United States, North Carolina, Cary
305 Gregson Drive (Show on map)
Oct 18, 2025
At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world. This Position reports to: Service Coordinator Your role and responsibilities In this role, you will have the opportunity to execute service work of medium to high complexity as per work instructions and ABB guidelines. Each day, you will deliver excellent customer service to satisfy customers. You will also showcase your expertise by working with customer to identify opportunities in the installed base, to improve system performance and operational performance. In this role, you'll help run what runs the world, by taking on meaningful work that drives real impact. The work model for the role is: #Li-Onsite This role is contributing to the Electrification business in Service division at Nashik, India. You will be mainly accountable for: Contributing to customer satisfaction by planning and executing service work as per customer order and expectations. Ensuring customer retention by delivering superior customer experience and effectively communicating service work timeline and expectations. Taking actions to identify new service business opportunities for ABB, in close cooperation with customer and other ABB teams. Coaching technicians and engineers and supervising complex site activities. *Our team dynamics* Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there. Qualifications for the role You are immersed in service function in switchgear business You have 3 to 5 years of experience in Servicing, Installation, Commissioning, Testing of MV Switchgear (AIS / GIS / RMU / CSS) Possess an enhanced knowledge of MV Switchgear products Degree in Electrical engineering You are at ease communicating in English More about us ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division's extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life. #ABBCareers #RunwithABB #Runwhatrunstheworld We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. Fraud Warning: Any genuine offer from ABB will always be preceded by a formal application and interview process. We never ask for money from job applicants. For current open positions you can visit our career website https://global.abb/group/en/careers and apply. Please refer to detailed recruitment fraud caution notice using the link https://global.abb/group/en/careers/how-to-apply/fraud-warning.