Service Project Specialist

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to:

Your Role and Responsibilities

Reporting to the System Service Manager, you will maintain and enhance customer satisfaction by ensuring that customer requirements and all targets are met, providing excellent service at every stage of the project.

Work model: onsite

• Act as key contact for the customer and an internal escalation point for project issues, build and maintain strong relationships with internal and external stakeholders and effectively communicate with all stakeholders, including management and customer reporting

• Define a project plan including scope and financial plans, schedule, risk management and HSE, effectively monitor and control project progress and efficient resource utilization

• Monitor and control project financials, overseeing project invoicing status, cost, expense identify, qualify, quantifies and manages project risks, and ensures that all opportunities are identified and pursued

• Drive the formal acceptance of the project, contract close-out and its acknowledgement by the customer, ensure a smooth transition between sales, proposal, and site management team, handover to FS team.

• Capture, analyze and share lessons learned throughout the project , living ABB's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business

Qualifications for the Role

• Education: Bachelor or above ,More than 5 year's project management experience

• Knowledge: A good knowledge of MS Office and MS Project

• Skills: Fluent English skill both in written and oral, preferably have PMI certification.

• A customer minded person with strong interpersonal and people management skills

• Outstanding planning & organizing skills

• Result oriented and stress resistant person, very good communication skills both oral and written in mandarin and English

• Demonstrated experience in management of project scope, cost, schedules, and vendors

• If necessary, no obstacles for travelling

More about us

ABB Robotics & Discrete Automation Business area provides robotics, and machine and factory

automation including products, software, solutions and services. Revenues are generated both from

direct sales to end users as well as from indirect sales mainly through system integrators and machine

builders. www.abb.com/robotics

Exciting Career Opportunity in Robotics

This role is part of ABB's Robotics business, which is preparing to become an independent company. By joining us now, you'll be part of a dynamic and fast-paced organization at the forefront of robotics innovation. As we transition into a separate entity outside the ABB Group, you'll have the chance to shape the future, grow your career, and work alongside world-class experts in a more agile and entrepreneurial environment.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.