Service Coordinator - Marine Service

ABB Inc.
United States, North Carolina, Cary
305 Gregson Drive (Show on map)
Oct 18, 2025
At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world. This Position reports to: Project Execution Manager Your role and responsibilities In this role, you will have the opportunity to coordinate service work done at site and ensure it complies with ABB's and customer's guidelines. Each day, you will act as a single point of contact for the customer during the execution of a service job. You will also showcase your expertise by leading and delivering responsive support coordination to exceed customer expectations/experience. The work model for the role is: onsite/hybrid LI#hybrid. You will be mainly accountable for: Assessing gaps in service delivery, contract execution, and customer focus and working with engineers and operations managers to mitigate the issues identified. Tracking completion of service visits and ensuring all documentation are completed in a timely manner. Maintaining and monitoring competency and certification database. Collaborating with other coordinators to ensure Field Service Engineers resources are allocated to maximize completion of customer service requests and contract delivery. Financial acumen, capable of understanding financial impact of decisions on job profitability. Qualifications for the role You are engaged in servicing, maintaining, commissioning and repairing environment. Degree in automatization / computer engineering. You are highly skilled in project management and you possess good knowledge about cyber security. Have superb organizational skills handling several ongoing projects. Possess an enhanced knowledge of automation, shipbuilding, maritime industry, computer engineering or knowledge of ABB products are advantage. You are passionate about people and enjoy working in fast-paced environments. You are at ease communicating. What's in it for you? We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger. More about us Be part of something bigger. This is where progress is powered, teams initiate action, and we move the world forward together. Run What Runs the World. At ABB Marine & Ports, we are committed to transforming our customers' vessels and terminal operations with innovative electric, automated, and digital technologies. As part of enabling a low-carbon society, we strive to preserve resources and promote social progress. Our sustainable solutions have a far-reaching impact, and by joining us you will actively play a part in contributing to a more sustainable future. #ABBCareers #RunwithABB #Runwhatrunstheworld We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. Fraud Warning: Any genuine offer from ABB will always be preceded by a formal application and interview process. We never ask for money from job applicants. For current open positions you can visit our career website https://global.abb/group/en/careers and apply. Please refer to detailed recruitment fraud caution notice using the link https://global.abb/group/en/careers/how-to-apply/fraud-warning.