Field Service Manager

Job Title: Field Service Manager

Job Location: La Vernge, TN

Employment Type: Full time

Responsibilities:

Monitor and analyze department performance metrics including utilization, staffing levels, work-in-progress, and forecasts.

• Review departmental P&L reports, identify trends, discrepancies, and implement corrective actions where needed.

• Participate in the development and execution of annual business plans.

• Lead business development efforts, providing strategic direction and oversight to the sales team.

• Plan and manage workforce needs; support recruiting, hiring, and coaching of technical and operational staff.

• Promote and enforce company safety policies and ensure participation in new hire and annual safety training.

• Maintain adherence to quality standards and ensure all work follows Standard Operating Procedures.

• Collaborate with other branch and department managers to deliver seamless, company-wide customer solutions.

• Partner with HR, Workforce Development, and Regional Management to foster a culture of continuous improvement.

• Mentor and develop subordinate managers to strengthen leadership and technical capabilities.

• Perform other duties as needed to support organizational success.

Qualifications:

• High school diploma required; Bachelor's degree in business, engineering, or related field preferred.

• 5+ years of leadership experience in a related industry (e.g., NETA testing, power systems, electrical services).

• Demonstrated ability to mentor, coach, and lead technical teams.

• Proficiency with Microsoft Office Suite (Excel, Outlook, Word, PowerPoint).

• Strong business acumen, including P&L analysis and forecasting.

• Excellent verbal and written communication skills.

• Willingness to travel overnight (up to 25%).

• Must have a valid driver's license with a clean driving record.

• Must pass pre-employment drug screening, background check, and physical examination.