Application Support Analyst (Remote)

At Claritev, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all of our stakeholders - internal and external - driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential.

Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and upward!!!

JOB SUMMARY: This position is responsible for performing various internal development operational systems actives. The Application Support team is a second level between support team that works between the Enterprise Service Desk and Application Development and other third level teams. As part of the Application Support Team (AST), this position will be engaged in Incident Triage and resolution as well as Problem Analysis and root cause determination. The incumbent will also be responsible for completing any needed service requests that are assigned as well as participating in testing of IT services during major change implementations and periodic maintenance. Specific support tasks for different applications may vary.

JOB ROLES AND RESPONSIBILITIES:

1. Provide support for all systems supported by the Application Support Team including second level incident triage, incident resolution, and root cause analysis of Problems.
2. Work with other IT Support Teams to monitor system availability, scheduled jobs and analyze daily work processes.
3. Prepare documentation using clear and direct language on how to remediate reoccurring incidents to ensure proper resolution.
4. Act as research resource for senior AST Analysts.
5. Maintain AST's daily monitoring duties
6. Participation in post deployment validations to ensure that Application are working per the expectations of the business
7. In partnership with the Service Desk, manage communication for escalated issues with customer impact and assist with development and rollout of these communications
8. Ensure that customer issues are escalated with required information needed by technical teams within agreed operational levels, and follow up to ensure resolution of escalated inquiries
9. Engage in proactive Problem Management by understanding and analyzing incident data, correlating with observations from daily support activities, and recommending solutions to minimize recurring incidents.
10. Ensure compliance with HIPAA regulations and requirements.
11. Participate in weekly on call support rotation.
12. Demonstrate commitment to the Company's core values.
13. Please note due to the exposure of PHI sensitive data - this role is considered to be a High Risk Role.
14. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

JOB SCOPE:

The Applications Support Analyst II relies on experience and judgment to plan and accomplish goals. The incumbent works under general supervision to review, analyze, and modify complex programming systems to support customer's application systems.

COMPENSATION:
The salary range for this position is 80k-100k. Specific offers take into account a candidate's education, experience and skills, as well as the candidate's work location and internal equity. This position is also eligible for health insurance, 401k and bonus opportunity.