Hallmark Visitors Center / Kaleidoscope Guest Experience Assistant (Full-time - Hallmark Headquarters)

HALLMARK - Because Connecting With Each Other Has Never Been More Important

For more than a century, Hallmark has been bringing people together and improving the relationships that matter most. That's why millions of people all over the world connect with the Hallmark brand. It has always been a mission so much bigger than any one of us who work here. Today, we need empathetic learners, strategic thinkers, and enthusiastic visionaries with diverse experiences and skills to help us create the rest of Hallmark's second century as we shift to a more digitally savvy, unified approach that combines the best of brick-and-mortar retail with the efficiency of dot-com spaces. Help us imagine what our next hundred years could look like!

What we do and how we do it

The Hallmark Visitors Center (HVC) is a free exhibit space that shares the rich history and heartfelt mission of the Hallmark company. Next door is Kaleidoscope, a free hands-on art-making space for kids ages 5 - 12. Together, the two sites embody Hallmark's commitment to helping people connect, communicate, and create.

As a Guest Experience Assistant at the Hallmark Visitors Center and Kaleidoscope, you'll bring our story and creativity to life. You'll ensure every guest enjoys a memorable, high-quality experience that inspires them to engage with the Hallmark brand in fresh, meaningful, and delightful ways.

You'll also play a key role behind the scenes by coordinating the social media content calendar for both sites - crafting engaging posts, collaborating with internal and external partners, and serving as the go-to connector who keeps our digital storytelling vibrant, timely, and on-brand.

This is a full-time, Tuesday-Saturday position, ideal for someone who thrives in people-centered environments, loves storytelling through both in-person and digital experiences, and enjoys blending creativity with organization to make every visitor - and every post - feel inspired and connected.

In this role you will

Guest Experience (65 - 70% of role):

• Greet guests, set expectations and tone for their experiences, scan reservations tickets, and handle other visitor-service related tasks when working at HVC and Kaleidoscope front desks.
• In the Kaleidoscope studio, introduce and facilitate hands-on creative experiences that encourage open-ended exploration and process-driven art making. Help with studio set-up and clean-up before and after art-making sessions.
• In the Hallmark Visitors Center, share content and deliver interactive experiences on the exhibit floor. Support the HVC Shop during assigned shifts.
• Assist with tours, receptions, and special events across both sites, as needed.
• Collaborate with fellow team members to deliver exceptional guest experiences, always with a positive, friendly attitude and a commitment to Hallmark's values of care and integrity.

Digital Content Support (30 - 35% of role):

• Serve as the central point of contact for all things social media for both the Hallmark Visitors Center and Kaleidoscope. Work closely with internal teams and external partners, keeping communication flowing and content consistent.
• Coordinate and oversee the social media schedule for both sites, ensuring posts are timely, relevant, and on-brand.
• Collaborate with team members to write and curate engaging content that reflects the spirit of each site - whether it's celebrating creativity, sharing behind-the-scenes moments, or spotlighting guest experiences.

Now's your chance to embrace a future with Hallmark-just follow the instructions below to apply.

APPLICATION INSTRUCTIONS:

You must show how you meet the basic qualifications (listed below) in a resume or document you upload, or by completing the work experience and education application fields. A cover letter stating how your experience aligns with this role is appreciated. Accepted file types are Microsoft Word (DOC or DOCX), PDF, HTML, or TXT.

In compliance with the Immigration Reform and Control Act of 1986, Hallmark Cards, Inc. and its subsidiary companies will hire only individuals lawfully authorized to work in the United States. Hallmark does not generally provide sponsorship for employment. Employment by Hallmark is contingent upon the signing of the Employment Agreement, signing of an agreement to arbitrate in connection with the Hallmark Dispute Resolution Program, completing Form I-9 Employment Eligibility Verification, passing the urinalysis drug screen, and education verification.

Basic Qualifications:

The following is required to be considered for this role:

• High school diploma, GED, or equivalent.
• Minimum of one year experience working in a public-facing role, such as hospitality, customer service, or a museum, cultural, or educational setting.
• Demonstrated social media experience for an organization or brand, including creating content and using visual assets across platforms.
• Ability to stand and walk for up to 90 minutes and lift up to 25 pounds.

Preferred Qualifications:

Your application will stand out if you have:

• A bachelor's degree in education, communications, art, hospitality, or a related field.
• Able to effectively communicate and engage with individuals and groups of all ages and backgrounds, creating welcoming and inclusive experiences.
• Strong understanding of child development and learning strategies employed in informal educational settings.
• Strong interpersonal, organizational, and problem-solving skills.
• Comfortable working independently, as part of a team, and moving between the two with ease.

Additional Details:

• Work schedule is Tuesday - Saturday, with additional workdays expected around holidays (even when Hallmark's corporate offices are closed), plus occasional Sundays and Mondays for special events and trainings.
• This is an on-site, in-person position at Hallmark's Kaleidoscope studio in Crown Center in downtown Kansas City.
• Relocation will not be provided.