Safety Reporting System Administrator

Mass General Brigham (Enterprise Services)
United States, Massachusetts, Somerville
399 Revolution Drive (Show on map)
Oct 20, 2025
Under the leadership of the Vice President of Patient Safety this candidate will provide strong technical, program management and analytical support for the Safety Reporting Systems across MGB. The candidate will provide program management and technical* support for the Safety Reporting System throughout Mass General Brigham (MGB). The position requires strong leadership skills, strong program management and organizational skills, excellent interpersonal and facilitation skills, as well as excellent verbal and written communication skills. The Sr. Program Specialist/Sr. Application Specialist will facilitate/lead patient Safety Reporting System improvements across MGB. Specifically, the candidate will administer and manage MGB's on-line Safety Reporting applications. The candidate will be a valued member of a focused dynamic team that manages all business related technical responsibilities for this system wide application. The candidate will participate in the administration, process flow development, report design, testing, and end user support as needed. Education Bachelor's Degree in Information Systems, Master's Degree in Business, Health Policy, Public Health, or related degree or equivalent years of experience required Experience Experience with Information Systems (IS), technology architecture, and/or software platforms 8-10+ years required and Lead or supervisor experience, including providing technical training 1-2 years preferred 5-10 years in patient safety system administration required 8 -10 years technical experience in computer systems in healthcare required including 5 or more years of each of the following: Experience administration of large Web based application Experience developing reports using large Web based application Exposure to Web-based data delivery and reporting tools Experience developing easy to use, intuitive, user interfaces for Web applications is required Exposure MS Visual Studio 2017/2019, HTML, etc. Exposure with Microsoft Access form development for data collection Strong PC skills/Microsoft applications including Word, PowerPoint, Excel, Access Knowledge, Skills and Abilities Ability to lead and work within a team as well as independently Excellent organizational skills, ability to manage multiple tasks and programs, meet deadlines Excellent analytical skills, with a capacity for analyzing and presenting data High degree of professionalism, discretion, and confidentiality Ability to develop effective relationships with a broad array of people from diverse backgrounds Experience with patient safety tools and techniques preferred Experience using a variety of improvement and redesign tools and techniques such as process mapping, rapid cycle testing, and/or Toyota Production System/Lean preferred Proficient technical skills, including knowledge of operating systems, networking, and database management. Excellent communication, problem-solving, and project management skills are also important for success in this role. Ability to coordinate and coalesce multiple groups during problem-solving activities. Ability to represent the group in leadership sessions. Proficient problem-solving and troubleshooting skills to fix and document issue resolution. Ability to work well under pressure and on concurrent, multidisciplinary projects. Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.