Customer Service Coordinator

At Tenneco, we don't follow industry standards; we set them, and we don't settle for being best-in-class because we hustle to be better than best-in-class. Whether it's our Core Values - radical candor, simplify, organizational velocity, tenacious execution and win - or our Get Stuff Done (GSD) mindset, we're determined to become the most trusted partner and best manufacturer and distributor to the transportation industry.

With a product portfolio as expansive as it is innovative, an obsessive commitment to quality and excellence, and a global presence, we're all about getting stuff done, so we can win.

How do we make it happen?Through the Tenneco Way. Fueled by our Core Values, a winning mindset and a relentless commitment to excellence, the Tenneco Way is how we win. It's what keeps Team Tenneco bold, driven, and unapologetically focused on pushing past limits and redefining success.

Here, you'll work alongside a team of relentless problem-solvers who are committed to making a tangible impact. If you're ready to break boundaries, deliver results, and enjoy the ride along the way, you'll thrive here.

Want to learn more about who we are? Check out our website to discover the Tenneco Way

This position monitors and controls outbound inventory and coordinates schedules to meet shipping requirements needed to satisfy customer orders. They are responsible for planning, controlling, and distribution to support operations requirements. This position is also responsible for contributing to a safe workplace and minimizing negative impacts by complying with the EHS policies, procedures, work instructions outlined in the EHSMS Training Assessment for this position.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Liaison between customers and plant production to ensure fulfillment of customer requirements.
• Monitor customer EDI to ensure data accuracy
• Provide shipping schedule to the team
• Monitor, control, and adjust inventory as needed
• Access customer portals, Provides direction and support to the Shipping and Receiving Process Technicians.
• Work with quality to ensure that parts shipped are meeting customer requirements
• Escalate to the customers crisis team and sales and communicate any potential issues
• Manage SAP transactions and check that process are followed
• Monitor past dues and help to provide a recovery plan
• Lead monthly inventory cycle counts for outbound material
• Work closely with material planning to ensure that parts arrived on time
• Control and process customer returns
• Review and respond to any SPPS
• Help coordinate Service orders. Check that built plan is aligned with customer requested ship dates
• Ensure that Ontime delivery KPI's are updated on time

GENERAL DUTIES:

• Work safe, smart, and effectively.
• Do your best.
• Support teamwork.
• Respect fellow Team Members.
• Continue learning.
• Be on time.
• Abide by our values.
• Demonstrate high standards of performance, integrity, and ethics.
• Have a positive attitude.
• Focus on quality.
• Keep your work area clean and organized.
• Take ownership, responsibility, and accountability for your actions.
• Initiate continuous improvement.
• Treat the business as if you own it.
• Ensures compliance with all EHSMS policies and procedures.
• Instructs on safe work practices and promotes safety consciousness while practicing safety procedures, enforcing policy regarding safety and making recommendations when needed.
• Sees that company policies and programs are effectively made known; cooperates and assists in the development of effective communications.
• Promotes a positive employer-employee relation.
• Maintains departmental efficiency regarding timeliness and quality of reports and procedural requirements.
• Maintains inter-departmental relationships of such a caliber as to promote confidence, integrity and cooperation.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employeemust have the ability to maneuver around plant machinery, work near moving mechanical parts and work in an environment with varying temperatures. The noise level in the work environment is usually loud.
• Each employee has the authority to initiate action to prevent the occurrence of non-conformities relating to the product, process and quality system and has the authority to stop further work on non-conforming suspect product until the deficiency or conditions have been corrected.
• All employees will abide by their location's EH&S policy endorsed by the local management, comply with the legal and other requirements and operational controls established under its EHSMS, work toward achieving established objectives and targets, and conform to procedures consistent with the ISO 14001 standard. All employees will also understand all of the environmental aspects of his/her job. An employee should report, and if necessary, stop any activity that does not conform to the policy or may injure himself/herself.
• Capable of providing support as requested by supervisor.
• Other duties as assigned.

JOB REQUIREMENTS:

EDUCATION: Bachelor's degree in materials management or equivalent is preferred.

EXPERIENCE: * Strong SAP user experience preferred.
* A minimum of four years materials management, scheduling, purchasing or related fields.
* Must have previous experience or training on a personal computer and utilize MS Office with emphasis on Excel.
* Ability to work well with customers, outside suppliers, intragroup suppliers and various internal company personnel.
* Well organized; able to manage a great deal of detailed information in a timely manner. Able to meet schedule demands for a large variety of complex situations.

PHYSICAL AND MENTAL DEMANDS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to lift, push, and/or pull up to 40 pounds occasionally.
• On a continuous basis must be able to sit for extended periods of time.
• Must be able to make occasional trips to manufacturing sites and customers by air and by automobile. Duration from one to five days.
• Able to be on call 24/7 for supplier, customer, and manufacturing sites.
• Able and willing to work around moving parts and electrical power.

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities