Salesforce Administrator

Are you looking for an opportunity to make a difference? At Mesa Labs we're passionate about protecting the vulnerable by enabling scientific breakthroughs, ensuring product integrity, increasing patient and worker safety, and improving quality of life around the world.

At Mesa Labs we offer competitive wages, including potential bonus opportunities, equity awards, commission, and a comprehensive benefits package based on the position.

Base Compensation Range: $101,000 - $116,000
*In addition, you qualify for:

• Annual bonus opportunity of 12% based on company performance
• Annual equity award of $10,000

Outstanding Benefits and Perks
We are proud to offer a variety of benefits that meet the diverse needs of our employees:

• Eligible for benefits the first day of the month after you start
• Tiered Medical, Dental and Vision Insurance options, Health savings (HSA), healthcare & dependent care flexible spending (FSA) accounts
• Company paid short term and long-term disability (unless covered by a state disability plan)
• Company paid life insurance and AD&D
• Flexible Time Off Policy
• Paid sick leave of 48 hours per calendar year
• Eligible employees may receive four (4) weeks paid Care Giver leave after 1 year of service or in accordance with state leave laws
• 401(k) plan that provides a 4% Safe Harbor company match on a 4% employee contribution that begins on Day 1
• Employee Wellness and Financial Assistance Resources through Cigna and NY Life
• Nine (9) paid company holidays per year

At Mesa Labs, we apply technical expertise and technological innovation to improve quality of life for patients, workers, and consumers worldwide. Our products and services directly impact the critical environments that advance medical breakthroughs, keep industry moving, and ensure the safety of products we use every day.

Job Summary

Mesa Labs is looking for a talented Salesforce Administrator to join our team and help shape our global CRM strategy. If you love solving problems and making life easier for your colleagues, this role is for you. You'll be the go-to person for all things Salesforce, helping our teams work smarter and get the most out of our CRM.

As our Senior Salesforce Administrator, you'll have the autonomy to drive meaningful change across our organization. You'll be more than just an admin - you'll be a key technology leader helping to shape how our global teams work and succeed.

This role is 100% remote and part of the Enterprise Solutions team including software developers, NetSuite ERP Administrators, and a dedicated Scrum Product Owner.

Duties/Responsibilities

• Administer and optimize Salesforce across Sales Cloud, Service Cloud, and Field Service (configuration, automation, data model, security).
• Own security fundamentals: roles, sharing, permission sets, access reviews, and least-privilege design.
• Build and maintain scalable automation using Flow (and partner on LWC/Apex where appropriate), with disciplined testing and limit awareness.
• Manage the release lifecycle: sandbox strategy, regression testing, deployment coordination, and user communications.
• Diagnose and coordinate resolution for integration/data sync issues; create monitoring/reporting to detect problems early.
• Deliver analytics: report types, folder sharing strategy, dashboards, and self-service reporting patterns aligned to stakeholder needs.
• Drive adoption through enablement: in-app guidance, training assets, and change management aligned to global teams.

Required Experience/Education

• BS in Business, MIS, or related field, or equivalent experience.
• 5+ years administering Salesforce in a mid-to-large environment (public company experience strongly preferred).

• Strong communication: can turn stakeholder ambiguity into clear requirements and shipped outcomes.
• Hands-on mastery of Flow (record-triggered, screen), validation rules, security model, and platform limits.
• Senior level experience with Sales Cloud (pipeline and account management, forecasting, territory planning)
• Strong experience with Service Cloud (case management, entitlements/milestones, service contracts, assets, console patterns, metrics/reporting).
• Proven ability to operate in a governed environment: release management, documentation, change control, and access reviews.
• Experience in integrated environments (ERP + CRM, API-based integrations, data reconciliation).

Knowledge and Skillsets Required

• Deep understanding of Salesforce platform limits, capabilities, and best practices
• Excellent problem-solving abilities with strong analytical and technical skills
• Outstanding communication skills with the ability to explain technical concepts to non-technical users
• Ability to prioritize effectively
• Experience with data migration, report creation, and dashboard development

Strongly Preferred

• Field Service (work orders, service appointments, territories/scheduling, mobile basics).

• Data Cloud and Tableau fundamentals (data modeling + activation concepts).
• Omni-Channel routing strategy and troubleshooting (capacity/presence, queue design, supervisor visibility)

Physical Demands

• Typical office work environment setting, sitting for extended periods of time while working on a computer
• Environmental Conditions
• Regularly works on a computer for approximately 8 hours a day
• The position will work in a team environment, interacting with all related cross functional groups throughout the organization, including executive management, marketing, finance, legal, and external consultants where applicable.

Mesa Labs is an Equal Employment Opportunity Employer.

Mesa Labs prohibits unlawful discrimination and harassment against applicants or employees based on age, race, sex, color, religion, creed, national origin or ancestry, disability, military status, sexual orientation, or any other status protected by applicable state or local law. Please note that Mesa Labs conducts criminal background checks upon offer acceptance.