IT Support Manager

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES

The IT Support Manager will lead and coordinate support efforts across IT with an emphasis in the Infrastructure & Operations team, with a primary focus on vulnerability management, patching, and control adherence. This role also serves as a liaison across all IT business units, ensuring consistent support, communication, and reporting to senior leadership.

ESSENTIAL FUNCTIONS

This individual will be responsible for coordinating remediation efforts, ensuring compliance with internal standards, and facilitating communication across all IT business units. The role requires a strong understanding of the IT landscape, including infrastructure, systems, and security operations, as well as the ability to produce clear and actionable reports for senior leadership. The IT Support Manager must be adept at translating technical issues into business-relevant insights, supporting audit readiness, and maintaining alignment with governance frameworks. In addition to technical expertise, the ideal candidate will demonstrate excellent communication skills, a collaborative mindset, and the ability to manage cross-functional support initiatives that enhance operational efficiency and risk posture across the enterprise.

Oversight of Vulnerability Scanning and Detection

• Ensure timely and accurate execution of vulnerability scans across all IT assets.

• Coordinate with Information Security Analysts to validate scan results and ensure dissemination of findings to relevant support teams.

Remediation Coordination

• Lead cross-functional teams (Applications, Infrastructure, Networking, Systems) in implementing remediation activities.

• Oversee patch management, configuration updates, and system lifecycle adjustments in alignment with vulnerability findings.

Exception Handling and Escalation

• Monitor non-conformance to vulnerability standards and escalate unresolved issues to senior management.

• Support the VM Program Manager in tracking and documenting exceptions and risk acceptances.

Tool and Process Maintenance

• Maintain and optimize tools used for vulnerability detection and reporting (e.g., ServiceNow, Tanium).

• Collaborate with cybersecurity leadership to ensure tools are integrated with threat intelligence and asset inventories.

Governance and Compliance Alignment

• Ensure vulnerability management practices align with FFIEC guidance and internal governance frameworks.

• Support audit readiness by maintaining documentation and evidence of scanning, remediation, and reporting activities.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPETENCIES

Technical and Risk Acumen

• Understanding of IT systems and infrastructure: Ability to support and troubleshoot across diverse platforms.

• Knowledge of vulnerability management tools and processes: Familiarity with scanning, remediation workflows, and exception handling.

• Risk assessment and control evaluation: Ability to identify, assess, and mitigate risks in IT environments.

Analytical and Reporting Skills

• Data analysis and trend identification: Ability to interpret vulnerability metrics, KPIs, and KRIs.

• Management reporting: Skilled in preparing dashboards, summaries, and board-level reports using tools like Excel, PowerPoint, and ServiceNow.

• Attention to detail: Ensures accuracy in reporting and documentation.

Project and Process Management

• Process improvement mindset: Identifies inefficiencies and drives enhancements in support workflows.

• Change management and compliance alignment: Supports CAB cycles, patch management, and audit readiness.

• Documentation and standardization: Maintains SOPs, standards, and governance artifacts.

Communication and Collaboration

• Effective verbal and written communication: Able to convey technical and risk-related information to diverse audiences.

• Cross-functional collaboration: Works with cybersecurity, infrastructure, audit, and governance teams.

• Stakeholder engagement: Builds relationships with business units, vendors, and leadership.

Leadership and Accountability

• Team coordination and indirect supervision: Manages work through influence and process ownership.

• Self-starter with initiative: Operates independently with minimal direction.

• Training and mentorship: Supports onboarding and knowledge transfer for new staff and managers.

Qualifications, Education, and Certification Requirements

• Education: Bachelor's degree or relevant work experience

• Experience: 5+ year of financial background including vulnerability management

• Certifications/Specific Knowledge: NA

TRAINING REQUIREMENTS/CLASSES

Required annual compliance training, New Employee Orientation

WORK ENVIRONMENT

Telecommuting roles no matter if hybrid or 100% full time telecommuting must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred. Requirements are subject to change, as new systems and technology is delivered.

TRAVEL

Travel may be required to come to meetings as needed.

Equal Opportunity Employer, including disabled/veterans.