Contract Operations Manager

Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Challenge:

In Revenue Operations, we aim to simplify processes and innovate for seamless customer interactions at Adobe. We focus on delighting customers and collaborators with standardized processes and automated solutions.

• Understand and align with organizational goals, familiarizing yourself with the company's primary objectives. Communicate these goals with your team.
• Define clear goals and expectations, working together with the team to align with their personal development and the company's objectives.
• Provide support and training, identifying the resources, training, and support that the team needs to achieve their goals and perform their job effectively.
• Support all activities related to customer account management, business consultation, contract validation and execution, order processing, invoice creation, usage metering, and provisioning products.
• Perform complex validations of revenue transactions sourced through multiple selling channels. Ensure that deals align with product rules, revenue standards, and compliance policies.
• Complete tasks in alignment with SOX controls, including drafting controls, narratives, memos, and process documents. Collaborate with internal and external auditors on audits of control development and implementation.
• Serve as stewards and knowledge experts over customer information related to contracting, order management, and provisioning. Provide business recommendations to ensure efficient customer experience outcomes.
• Monitor automated transactions through various tools and technology solutions. Review logs and system reporting to troubleshoot and manage errors.
• Provide support for external customers, sales, customer service, product management, product marketing, finance, and legal in addressing blocking issues. Serve as a subject matter expert who initiates investigation, coordinates cross-functional teams, and resolves concerns.
• Champion scaling the business through automation by identifying ideas, building proposals, securing support for prioritization, documenting requirements, partnering with technical teams for development, testing solutions, and leading enablement and change management.
• Implement strategic plans for new product offerings and routes to market by testing, adopting, documenting, and communicating necessary changes. Complete defined integration strategies for acquired companies, ensuring business continuity.
• Develop and implement reports to support accuracy reconciliation, capacity planning, work completion, key results performance, and other ad hoc requests.
• Develop and uphold essential documentation needed for the role, such as job procedures, corporate policies, process flows, FAQs for collaborators, and new team member onboarding documentation.

• Ability to manage and motivate a team.
• Ability to delegate and supervise staff.
• Strong written and verbal communication and presentation skills.
• Relentless attention to detail with a central focus on customer experience.
• Critical thinking skills to solve outstanding challenges.
• Ability to prioritize, multitask, and meet crucial deadlines.
• Solid documentation and organizational skills.
• Self-starter who can complete tasks independently.
• Capable interpretation of legal contracts, terms, and conditions.
• Knowledge of accounts receivable, revenue recognition, and finance operations.
• Bachelor's degree or equivalent experience.
• Demonstrated proficiency with standard tools (Office 365, ERP, CRM).
• 3-5 years of experience in a management or similar related role.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Adobe is proud to be an Equal Employment Opportunityemployer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

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