Billing and Revenue Support Team Leader

Are you ready to be part of a company that's not just talking about the future, but actively shaping it? Join The AES Corporation (NYSE: AES), a Fortune 500 company that's leading the charge in the global energy revolution. With operations spanning 14 countries, AES is committed to shaping a future through innovation and collaboration. Our dedication to innovation has earned us recognition as one of the Top Ten Best Workplaces for Innovators by Fast Company in 2022. And with our certification as a Great Place to Work, you can be confident that you're joining a company that values its people just as much as its groundbreaking ideas.

AES is proudly ranked #1 globally in renewable energy sales to corporations, and with $12.7B in revenues in 2023, we have the resources and expertise to make a significant impact as we provide electricity to 25 million customers worldwide. As the world moves towards a net-zero future, AES is committed to meeting the Paris Agreement's goals by 2050. Our innovative solutions, such as 24/7 carbon-free energy for data centers, are setting the pace for rapid, global decarbonization.

If you're ready to be part of a company that's not just adapting to change, but driving it, AES is the place for you. We're not just building a cleaner, more sustainable future - we're powering it. Apply now and energize your career with a true leader in the global energy transformation.

• At AES, we're accelerating the energy transition while transforming how we serve our customers. We're looking for a Billing and Revenue Support Team Leader to drive strategic improvements in customer care operations, enhance the digital customer experience, and lead cross-functional initiatives that deliver measurable impact.This is a unique opportunity to work at the intersection of technology, customer experience, and operational excellence, collaborating with teams across AES to ensure our customer care strategy is aligned with our business goals.

• Main Responsibilities
• Develop and influence programs and processes that ensure performance and business goals are met for the digital customer portfolio.
• Perform root cause analysis and identify opportunities to improve the effectiveness of customer care.
• Collaborate with Customer Care leaders and data analyst teams to test and implement improvements while monitoring performance.
• Develop, monitor, and maintain an improvement work stream that meets customer care objectives and enhances both employee and customer experience.

• Qualifications

• Minimum of 5 years of recent, verifiable experience in one or more of the following areas: Project Planning and Development, Project Management, Business Analysis, Test Design, Strategic Initiatives.
• Excellent verbal and written communication skills in English.
• Ability to work independently, prioritize tasks, and meet deadlines.
• Adaptability to changing business needs.
• Results-oriented, self-motivated, and capable of making decisions with minimal supervision.
• Experience handling sensitive and/or confidential information.

• Education Requirements

• Bachelor's degree in Business or Communications preferred (equivalent experience will be considered).
• High School Diploma required.
• Establish governance and oversight for improvement initiatives.
• Lead program development efforts with internal stakeholders and partner with digital and other teams to ensure customer care needs are represented in project plans.
• Research, plan, and orchestrate new technologies and enhancements to the customer and employee experience, aligning with customer care outcomes.
• Support the director in incorporating these enhancements into customer care planning.