Product Manager, Construction Technology

About Suffolk

Suffolk is a national enterprise that builds, innovates and invests. Suffolk is an end-to-end business that provides value throughout the entire project lifecycle by leveraging its core construction management services with vertical service lines that include real estate capital investment, design, self-perform construction services, technology start-up investment (Suffolk Technologies) and innovation research/development.

Suffolk - America's Contractor - is a national company with more than $5.0 billion in annual revenue, 2,600 employees, and main offices in Boston (headquarters), New York City, Miami, West Palm Beach, Tampa, Estero, Dallas, Los Angeles, San Francisco, and San Diego. Suffolk manages some of the most complex, sophisticated projects in the country, serving clients in every major industry sector, including healthcare, life sciences, education, gaming, transportation/aviation, government, mission critical and commercial. Suffolk is privately held and is led by founder, chairman and CEO John Fish. Suffolk is ranked #8 on ENR's list of "Top CM-at-Risk Contractors." For more information, visit www.suffolk.com and follow Suffolk on Facebook, Twitter, LinkedIn, YouTube, and Instagram.

At Suffolk, we believe that our total rewards program should offer you and your family the support you need when it matters most. That's why we have created a program that provides employees with access to a wide variety of options that can be personalized to support you and your loved ones physically, emotionally, and financially.

Benefits include, competitive salaries, auto allowances and gas cards for certain roles, access to market leading medical and emotional and mental health benefits, dental, and vision insurance plans, virtual care options for physical therapy and primary care, generous paid time off, 401k plan with employer match and access to expert financial resources, company paid and voluntary life insurance, tax deferred savings accounts, 10 backup daycare days each year, short- and long-term disability, commuter benefits and more. For more information, click here.

Role Summary

As a Product Manager on the Construction Technology team, you will play a crucial role in leading the delivery and continuous improvement of our construction applications portfolio. You will lead the performance and adoption of a portfolio of construction technology applications, ensuring that solutions create business value for colleagues, partnering with the IT Digital Product Owner to align with enterprise architecture, standards, and strategy. You will serve as an operational product owner and voice of the customer, driving adoption, satisfaction, and process improvement. Your ability to provide leadership across multiple solutions while balancing business priorities, resources and stakeholder expectations will be key to delivering domain-wide business value realization. This role is highly cross-functional and customer-centric, requiring the acumen to translate the voice of the customer into business and technical requirements to ensure high quality products bolster Suffolks' industry-shaping approach to construction project delivery.

Translate vision into action and contribute to our strategy for the Operations Technology application portfolio, collaborating with operations domain stakeholders (e.g., Estimating, Preconstruction, Planning, Safety and Digital Delivery) to identify end-user pain points, map product white spaces and deploy a joint IT-Operations governance framework to manage application portfolio health.

• Define the roadmap and implement an aligned strategy for the application portfolio within a specified business domain(s).

• Collaborate closely with the IT Digital Product Owner to jointly prioritize the product backlog, drive stakeholder engagement, and deliver product outcomes aligned with business strategies and operational needs.

• Serve as the domain solutions expert, bridging business needs with technology capabilities for applications already in the portfolio. Develop clear understanding of the product landscape to enable the identification and evaluation of prospective products that complement or provide enhanced capabilities to serve the customers' long-term needs and company technology vision.

• Strengthen operational engagement by partnering directly with operations leaders and end-users, conducting field interviews, mapping workflows, and piloting solutions to address real operational pain points.

• Manage the end-to-end product life cycle, defining use cases, performance metrics, and adoption data to curate required and recommended product categories. This responsibility includes, but is not limited to coordinating and developing standard operating procedures, training materials, new workflows, etc.

• Champion continuous improvement and partner with deployment associates to support scaling and establish feedback loops, aligned success criteria, and governance structures to ensure digital tools remain effective and aligned with evolving business needs.

• Lead evaluation, pilot and scaling of new features, functionality for current applications portfolio and identify product capability gaps. Develop decision criteria and recommend potential replacements for existing applications when product coverage gaps emerge or user needs evolve.

• Facilitate the planning and execution of key construction technology initiatives by conveying product roadmaps in alignment with company-wide objectives. Lend support to cross functional project teams to ensure representation and delivery at the initiative level.

• Serve as the joint stakeholder for external technology partners, partnering with IT on implementation workflows, service and commercial agreement negotiations, and life-cycle management activities for vendor technology solutions within portfolio.

• Apply an analytical, data driven approach to identify, assess, and monitor performance indicators (KPIs) relating to utilization, adoption, and user sentiment. Play a lead role in the design and development of a cross-product portfolio governance framework which highlights success and opportunities for improvement.

• Own delivery of regular product updates tailored to appropriate customer audience. Partner directly with change management, information technology, deployment associates and operations teams to devise implementation that ensure efficient delivery and adoption of new features and functionality.

• Bachelor's degree in engineering, computer science or business analytics or a related field. Master's degree preferred but not required.

• 5-7 years of technology experience, specifically product or program management.

• Experience managing vendor and internally developed product life cycles, enhancements, and large-scale change management initiatives within construction technology or a related industry.

• In-depth knowledge of AEC business operations with background in design, engineering or construction, a plus.

• Strong collaboration skills with cross-functional teams such as Operations, Data, IT, Strategy and Change Management.

• Proven ability to gather user needs and feedback through interviews and direct stakeholder engagement.

• Expertise in evaluating, piloting, scaling, and implementing technology tools at an enterprise scale. Experience managing external vendor and consultant engagements.

• Data-driven mindset with proficiency in interpreting and analyzing key performance indicators to optimize technology adoption and utilization.

• Excellent communication and presentation abilities, capable of delivering updates to senior internal and external audiences.

While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stands; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. The employee will spend their time in an office environment with a quiet to moderate noise level. Job site walking.

Suffolk provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, pregnancy or maternity, national origin, citizenship, genetic information, disability, protected veteran, gender identity, age or any other status protected by law. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. Suffolk will not tolerate any unlawful discrimination toward, or harassment of, applicants or employees by anyone at Suffolk, or anyone working on behalf of Suffolk.