Organizational Effectiveness and Change Management Director

SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. SCAN Group is the sole corporate member of SCAN Health Plan, one of the nation's leading not-for-profit Medicare Advantage plans, serving more than 277,000 members in California, Arizona, Nevada, Texas and New Mexico. SCAN has been a mission-driven organization dedicated to keeping seniors healthy and independent for more than 45 years and is known throughout the healthcare industry and nationally as a leading expert in senior healthcare.

SCAN employees are a group of talented, passionate professionals who are committed to supporting older adults on their aging journey, while also innovating healthcare for seniors everywhere. Employees are provided in-depth training and access to state-of-the-art tools necessary to do their jobs, as well as development and growth opportunities. SCAN takes great pride in recognizing our team members as experts in their fields and rewarding them for their efforts. If you are interested in becoming part of an organization that is innovating senior healthcare visit www.thescangroup.org, www.scanhealthplan.com, or follow us on LinkedIn, Facebook, and Twitter.

Job Description:

The Job

The Organizational Effectiveness & Change Management Director plays a pivotal role supporting the VP, People Strategy & Organizational Effectiveness in defining organizational (org) effectiveness strategy; designing and implementing enterprise operating model and change management efforts; and developing org effectiveness and change management capabilities throughout HR, drawing from external best practices. The ideal candidate will bring expertise in org effectiveness and change management, demonstrate a strong understanding of healthcare organizations, and will champion and continuously seek out best practices. They will have a strong business-enablement orientation, structured problem-solving ability, make data-driven decisions, and be able to influence and appropriately challenge business leaders.

You Will

Act as a thought partner of the VP, People Strategy & Org Effectiveness in developing org effectiveness strategy in service of SCAN's mission, vision, values, and strategic objectives.

Lead design of operating models that span organizational boundaries, including roles & responsibilities, reporting lines, decision rights, governance, key processes and capabilities, linkages, etc., in partnership with business leaders and in close consultation with P&C partners. Oversee and manage design and implementation process to include but not limited to managing timelines and stakeholder engagement to ensure seamless execution, follow-through, and accountability.

Lead design and coordinate execution of change management programs for enterprise priorities across communications, capability building, role modeling, and reinforcement mechanisms, working closely with HR teams (e.g., talent development, internal communications) and business leaders throughout.

Develop policies and frameworks around organizational effectiveness such as sourcing strategies (in vs outsource, near vs far shore, full-time vs part-time, permanent vs temp, automation vs human-driven work), spans & layers and organizational shape guidance, etc.

Utilize organizational and external data to generate actionable insights, identify gaps in SCAN's operating model relative to business needs and best-in-class peer organizations in and outside of healthcare, and develop strategies to address gaps, in partnership with other HR COEs (e.g., total rewards) and people & culture team.

Develop org effectiveness and change management capabilities throughout HR, building tools, frameworks, playbooks, trainings, etc. drawing from external best practices to support org design and change management efforts led by P&C team or other leaders.

Support other efforts that contribute to key org effectiveness outcomes such as role clarity, accountability, speed and quality of decision making, effective use of management forums and meetings, organizational agility, individual adaptability, and change readiness.

Track metrics and evaluate the success of org effectiveness and change adoption efforts to ensure alignment with business goals, track engagement, and enable leaders to cascade change effectively.

Seek out and drive implementation of opportunities to automate or tech enable org effectiveness processes and capabilities.

Participate in external conferences, roundtables, forums; engage thought leaders and partners, and consume published best practices that relate to org effectiveness and change management; incorporate best practices into org effectiveness and change management approaches and champion best practices throughout SCAN.

We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.

Actively support the achievement of SCAN's Vision and Goals.

Other duties as assigned.

Your Qualifications

• Bachelor's degree in HR, Organizational Development, or related field or Equivalent Experience
• Experience working in/with healthcare organizations preferred.
• Strategic thinking and problem-solving skills, with the ability to approach problems in a structured way, assess solutions and develop sound recommendations
• Exceptional communication and interpersonal skills, with the ability to craft clear and engaging messages for diverse audiences.
• Demonstrated ability to build and maintain relationships across all levels of the organization, fostering collaboration and alignment.
• Strong ability to influence and appropriately challenge senior leaders.
• Proficiency in data analysis and interpretation to drive insights and continuous improvement.
• High attention to detail and organizational skills, ensuring accuracy and timeliness in program execution
• Ability to work independently and as part of a team in a fast-paced, dynamic environment.
• Strong project management skills with the ability to manage multiple programs and priorities effectively.
• Adaptability and resilience, with a commitment to fostering an inclusive and high-performing workplace culture.
• Problem Solving - Structured problem-solving approach
• Business Insight - Understanding and ability to adapt to the business context
• Data-driven - Ability to manipulate and use data to inform decisions
• Strategic Mindset - Ability to translate business strategy to org implications
• Curiosity - Strong interest in learning and discovering novel approaches

What's in it for you?

• Base Pay Range: $147,900.00 to $214,030.00 annually
• Work Mode: Mostly Onsite (In the Long Beach, CA office 2 times a week on Tuesday and Wednesday)
• An annual employee bonus program
• Robust Wellness Program
• Generous paid-time-off (PTO) along with 11 paid holidays per year, 1 floating holiday, birthday off, and 2 volunteer days
• Excellent 401(k) Retirement Saving Plan with employer match
• Robust employee recognition program
• Tuition reimbursement
• An opportunity to become part of a team that makes a difference to our members and our community every day!

We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)