CLOUD OPERATIONS SPECIALIST - REMOTE WITHIN CALIFORNIA

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UC OFFICE OF THE PRESIDENT

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Department Overview
The UC Information Technology (UC IT) department is a security-first, innovation-driven organization committed to delivering high-impact digital services. Through collaboration with partners, we serve as the digital impact engine for UC driving efficiency, enhancing experiences, and advancing the UC's mission. We foster an inclusive and supportive work environment, empowering our teams to develop forward-thinking solutions that shape the future of digital services across UC.

Position Summary
The UCOP Infrastructure Operations team is growing and searching for an energetic, self-starter to serve in a new Cloud Operations Specialist role. This position will play a primary role in the support and optimization of UCOP's applications residing in AWS. The Cloud Operations Specialist will provide oversight, operational support and maintenance of all the system components systems hosted in AWS. The ideal candidate will also assist in growing and developing AWS, Amazon Linux and Ansible expertise within the Infrastructure Operations team. The ideal candidate will have significant RedHat and Amazon Linux OS administration expertise and prior experience in enterprise systems with an emphasis in automation and Infrastructure as Code. The position requires a background rooted in customer service, extensive collaboration with cross functional teams, and excellent time management skills.

Key Responsibilities

50% Responsible for system performance analysis, tuning and capacity planning efforts across UCOP's systems residing in AWS. Investigate, analyze, test and make recommendations regarding technology improvements, best practices, standardization, scaling, upgrades, cost optimizations and modifications to the infrastructure and cloud services. Perform complex analysis to acquire, install, modify and support operating systems, software, databases, scripts, utilities, tools and security standards.

20% Perform detailed analysis of unit and user needs, documentation of requirements, risk assessment and translation into proper system and process requirement specifications. Standardize and improve scalability, stability, efficiency, costs and security for all aspects of UCOP's systems hosted in AWS

20% Utilize excellent interpersonal skills sufficient to work with both technical and non-technical personnel at various levels in the organization. Elicit, communicate, present, and train technical and non- technical team members with information in a clear and concise manner.

10% Understand and apply industry, community, department and unit practices, standards, policies and procedures in depth. May serve as technical lead for a team of IT professionals working on multiple projects of moderate to broad scope.

Experience
Required Qualifications

• Min 8 years of experience in a related IT role.

Skills and Abilities
Required Qualifications

• Significant, hands-on experience and an understanding of best practices with AWS cloud services, specifically with EC2, security groups, ECS, patch manager, S3 and IAM.

• Ability to learn new technical skills/services quickly through comprehensive research and analysis and the ability to produce clear and concise recommendations and guidance.

• Advanced knowledge RHEL and Amazon Linux operating systems administration.

• Ability to write technical documentation in a clear and concise manner.

• Working knowledge and experience with terraform (IAC).

• Works independently, as part of a team, or collaboratively with team members and maintains cooperative environment fostering continuous teaching and learning while meeting deadlines.

• Demonstrated effective communication and interpersonal skills, including the ability to communicate technical information to technical and non-technical personnel at various levels of the organization as well as executive-level management.

• Advanced knowledge of traditional and cloud-based security tools, best practices and policies including demonstrated experience protecting all layers of the application stack.

• Skilled in diagnosing and resolving complex system issues.

• Hands-on experience with ansible.

Preferred Qualifications

• Experience with AWS ECS.

• Experience with monitoring tools.

• Experience with Datadog.

• Previous experience in a role managing or designing centralized technology services that meets the needs of cross-functional teams across enterprise application solutions, preferably in higher education environment.

Education
Required Qualifications

• Bachelor's degree in related area and / or equivalent experience / training.

Licenses and Certifications
Preferred Qualifications

• AWS Certified Solutions Architect Associate or Professional.

Job Title
Systems Administrator 4

Job Code
000520

Salary Grade
Grade 25

Payscale:
$150,000 - $173,000

Full Salary Range:
$112,400 - $214,100

The University of California, Office of the President, is required to provide a reasonable estimate of the compensation range for this role. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The full salary range shows the growth potential for this position and the pay scale is the budgeted salary or hourly range that the University reasonably expects to pay for this position.

Benefits: For information on the comprehensive benefits package offered by the University visit: Benefits of Belonging

ADDITIONAL INFORMATION

California residents, or those willing to relocate, who wish to work onsite, hybrid, or fully remote will be considered. Not eligible for visa sponsorship or transfer.

HOW TO APPLY

Please be prepared to attach a cover letter and resume with your application.

APPLICATION REVIEW DATE

The first review date for this job is (11/12/2025). The position will be open until filled.

CONDITIONS OF EMPLOYMENT

Background Check Process: Successful completion of a background check is required for this critical position. Background check process at UCOP

Smoke Free Work Environment: The University of California, Office of the President, is smoke & tobacco-free as of January 1, 2014. UC Smoke & Tobacco Free Policy

As a condition of employment, you will be required to comply with the University of California Policy on Vaccination Programs, as may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

As a condition of employment, the finalist will be required to disclose if they are subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct, are currently being investigated for misconduct, left a position during an investigation for alleged misconduct, or have filed an appeal with a previous employer.

• "Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer.
  • UC Sexual Violence and Sexual Harassment Policy
  • UC Anti-Discrimination Policy for Employees, Students and Third Parties
  • APM - 035: Affirmative Action and Nondiscrimination in Employment

EEO STATEMENT

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

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