Distribution Customer Experience Specialist

Serves as the primary point of contact for assigned accounts within our distribution channels. Plays a critical role in ensuring timely order processing, accurate quoting, and delivering exceptional customer service to support the overall customer experience. Requires close collaboration with internal teams, field sales, and channel partners to meet customer needs and drive operational excellence

Essential Functions:

• Manages assigned customer accounts within designated distribution channels, ensuring all orders are processed efficiently and accurately.
• Expedites orders by coordinating with warehouses, purchasing, and production control departments to meet customer delivery expectations.
• Provides timely and accurate product quotes to customers using the Seibel quote system and mainframe applications.
• Enters and maintains precise customer orders using the MSS system, ensuring all order details and customer files are up-to-date.
• Communicates proactively with customers and internal teams via phone, email, and provide updates to resolve inquiries, and handles order changes or special requests.
• Collaborates closely with Field Sales, Product Sales Managers (PSMs), Production Control to address customer needs and facilitate solutions.
• Supports continuous improvement initiatives aimed at enhancing workflow efficiency, customer satisfaction, and internal process effectiveness.
• Assists other departments and correspondents as needed to ensure seamless cross-functional support.
• Maintains a professional and customer-centric approach, fostering strong relationships within distribution channels and assigned accounts.

Account Assignments & Distribution Channels

• Manages a portfolio of assigned accounts across distribution channels.
• Develops a thorough understanding of the unique requirements and business dynamics of each distribution channel to tailor customer service and support.
• Monitors order flow and customer satisfaction within assigned accounts, identifying opportunities to improve service delivery and operational processes.

Education and/or Experience:

• Four-year bachelor's degree preferred; equivalent professional experience will also be considered.

Qualifications:

• Strong verbal and written communication skills; fluent in English.
• Professional, "here to help" attitude and a committed team player.
• Excellent organizational skills with the ability to prioritize and manage multiple tasks in a fast-paced environment.
• Self-motivated with strong problem-solving abilities.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience with ERP or CRM systems (e.g., Seibel, MSS, Salesforce) is highly desirable.
• Ability to thrive under pressure while maintaining attention to detail and quality.

Physical Demands:

Customer experience representatives often spend extended periods of sitting at desk or workstation while handling calls, emails, or chats. Stand-up workstations are available upon request.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Parker Hannifin is a Fortune 250 global leader in motion and control technologies and systems. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Learn more at www.parker.com or @parkerhannifin.

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.

("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission