Digital & IT Technical Specialist I

Position Summary

The Digital IT Technical Specialist (Level 1) is responsible for the implementation and support of highly secure and resilient information technology solutions and is considered a subject matter expert. Accountable for delivery of technical systems/solutions, plus the architecture and documentation within their area of technical expertise, supporting enterprise and global environments while focused on continuous improvement in support of the IT strategic vision and roadmap.

Scope/ Supervision and Interaction

Does Not Have Direct Reports

Please note: Parker Hannifin does not provide company-sponsored relocation or visa sponsorship for this position.

Essential Functions

• Supports Division/Group/Corporate Information Technology objectives & standards.

• Provide technical assistance/coaching to junior level infrastructure employees.

• Act as a subject matter expert in support of the Group infrastructure value streams.

• Maintains existing IT infrastructure systems - corrects issues & enhances current functionality.

• Research and present new technologies that will enhance productivity & security.

• Provides user support in the areas of software development, troubleshooting of desktop and laptop computers, printers, and fine-tuning/configuration of servers and networks.

• Support a variety of applications including shop floor control, bar coding equipment, work stations and Window based servers.

• Achieve IT security objectives to minimize internal & external risks.

• Comply with all regulations related to government contracts, data privacy, & risk management.

• Maintain effective communication with supervisor/divisions/Group/Corporate employees.

• Be cost effective within the operating budget established for IT related functions.

• Maintain safety requirements and promote safety practices.

• Maintain quality standards.

Qualifications

1. Education

• BS degree in Computer Science or other IT related degree required.

• Technical certifications such as A+ or MCSE are a plus.

2. Experience

• 2-5 years of manufacturing experience and 5-10+ years of IT infrastructure experience.

3. Technical Skills

• Office 365 - Microsoft Word, Excel, Power Point, etc.

• Microsoft Windows operating systems.

• Knowledge of Network architectures.

• PC installation, configuring and troubleshooting.

• LAN / WAN support.

• Help Desk support.

• Active Directory, SCCM, GPO.

• Software & hardware support (PC, laptop, server, printers, tablets, thin clients, mobile

• devices, CISCO switches, etc.).

• VMware or Hyper-V virtualization technologies.

• SQL Database administration.

• VDI (virtual desktop).

• Wireless controller & access point support.

• Terminal services experience utilizing thin clients.

• OT and/or IoT experience.

• Backup and Disaster Recovery procedures.

4. Travel Requirement

• Some overnight travel may be required to support division locations.

5. Personal Skills

• Able to effectively communicate and build strong relationships with all employees & vendors.

• Must have a strong customer service focus both internal and external.

• Strong written and oral skills to gather information and convey solutions.

• Maintain effective communication with supervisor and other employees.

• Time & Project Management Skills.

• Self-motivated.

• Ability to work individually and with a team.

Additional Comments

The essential functions have been provided as example of the type of work performed by employees assigned to this job classification. The company reserves the right to modify the work assignments and/or to make reasonable accommodations so that qualified employees can perform the essential functions. The job description is not intended to be an inclusive list of duties and responsibilities. It is intended to describe the general nature of the position.

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.

("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission

Drug-Free Workplace
In accordance with Parker's policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.