Director Peninsula Market

Imagine being part of a company where your growth is valued and your journey is supported. Imagine yourself at Langley Federal Credit Union, where we're dedicated to shaping a meaningful path together. You belong at Langley.

Langley Federal Credit Union is one of the 100 largest credit unions in the United States with over $5B in assets and over 390,000 members. We are constantly growing and have recently expanded to neighboring states and other parts of Virginia.

Langley is committed to being the best place you will ever work, and it all begins with our comprehensive employee benefits package, which includes affordable medical, dental, and vision plans in addition to:

Investing in You:

• Educational Assistance, encompassing books, lab fees, registration costs, and more.
• Support for Student Loan Repayment.
• Abundant Career Growth Opportunities.

Time Off That Matters:

• Generous Paid Vacation that starts accumulating from day one, progressively increasing with every five years of service, up to a maximum cap.
• Celebrate 13 Paid Holidays, including your birthday and the day following Thanksgiving; enjoy Floating Holidays too!
• Paid Sick Time for all team members.

Financial Security:

• Highly competitive 401K plan featuring a 6% company match, with immediate vesting with a ROTH IRA option.
• Company-covered short- and long-term disability insurance.
• Complimentary Life Insurance and the choice of additional Voluntary Life Insurance.
• Flexible Health Care and Dependent Care benefits.

Essential Functions, Duties, and Responsibilities:

• Develops the strategic direction for sales and service to expand loan and share balances of the credit union within the context of its overall strategic objectives in collaboration with senior management.
• Builds an annual sales and service plan to accomplish budgeted objectives dictated in the yearly business plan and budget.
• Assists member-facing employees in accomplishing their budgeted goals and objectives.
• Recruits, trains, and retains a well-qualified sales and service staff. Works directly with member-facing to ensure they are competent in consultative selling.
• Serves as the primary liaison between senior management and front-line managers.
• Analyzes market areas to target specific products consistent with the credit union's business and strategic plan. Researches and keeps well-informed about competitors' products, pricing, and promotions.
• Maintains in-depth knowledge of all credit union products and services.
• Reviews and analyzes results, forecasts, and growth trends. Provides recommendations to senior management for course corrections to ensure annual budgeted objectives are achieved.
• Directs the efforts of member service representatives within the branch system to ensure maximum effectiveness in reaching the credit union's goals and objectives by maximizing member relationships.
• Creates an atmosphere conducive to generating "engaged employees" committed to the sales process, values, and internal service quality.
• Ensures all marketing materials and communications for the credit union are distributed to all member-facing employees promptly.
• Works with the Marketing department and senior management to develop new products and promotions.
• Represents credit union at trade events, community activities, and social and business events.
• Keeps abreast of regulation changes and compliance issues, particularly related to lending and the Bank Secrecy Act (BSA.) Provides input for policy and procedure changes.

Qualifications:

• A bachelor's degree in a related field, four years of experience in a financial institution, sales or service experience advising customers when choosing between options, or an equivalent combination of education and experience is required.
• Four years of financial institution experience is required.
• Seven years of supervisory experience required.

Our Keys to Success:

• Service Champion - Adopts a service orientation, building trusting relationships and delivering value for associates, members, and communities.
• Langley Ambassadors - Demonstrates a passion for Langley's vision, encouraging diversity, equity, and inclusion while considering Langley's values when making decisions and taking accountability for delivering results.
• Agile in Action - Adapts to changes in the business, demonstrating innovation to improve Langley and advance the business into the future.
• Team Driven - Collaborates across Langley, communicating with transparency and prioritizing a team-based approach that delivers optimal outcomes for associates, members, and communities.
• Continuous Learners - Maintains an understanding of Langley's business and how value is delivered to members and actively pursues opportunities to grow oneself and strengthen the organization.

Physical Requirements:

The physical demands described here represent those an employee must meet to successfully perform this position's essential functions, duties, and responsibilities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is frequently required to talk, hear, sit, and use hands and fingers to operate standard office equipment such as a mouse, keyboard, or telephone, as well as non-standard equipment like debit card machines, ATMs, and bill and coin counters. Occasional handling and manipulation of small objects like bills and coins, reaching with hands and arms, standing and walking are also required. Specific vision requirements for the job include close vision (at 20 inches or less).

Working Conditions:

The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Work is performed in an indoor, climate-controlled retail branch environment where the noise level can range from quiet to moderate. The ability to work a flexible schedule, including Saturdays, is required.

This job description is not designed to cover or contain a comprehensive listing of functions, duties, or responsibilities required of the employee. Functions, duties, and responsibilities may change, or new ones may be assigned at any time, with or without notice.