Field Service Technician

JOB DESCRIPTION

POSITION TITLE: Electrical/Mechanical Field Service Technician

DEPARTMENT: Field Service LOCATION: Lee's Summit, MO

REPORTS TO: Field Service Manager DATE: 10/24/2025

POSITION SUMMARY:

Primary objective is to provide unmatched customer experiences and demonstrate JCI's Winning Behaviors that influence a positive culture, safety first attitude, relationship building, and impacts revenue growth and profitability. The Service Technician performs maintenance/preventative maintenance/electrical and millwright-type functions. This includes rotating equipment assembly/disassembly, basic equipment maintenance, rotating equipment alignments, basic electrical troubleshooting, and control panel startups, setting adjustments, and troubleshooting.

ESSENTIAL DUTIES AND OTHER RESPONSIBILITIES:

Rotating Equipment assembly/disassembly

• Push/pull pumps and motors
• Install seals/packing
• Make recommendations to customers on repair options
• Knowledge of, and perform, necessary repairs to achieve/maintain operations
• Perform start-ups/commissioning of equipment.

Basic Equipment Maintenance

• Change oil/grease on various pumps, gear boxes, motors, etc.
• Diagnose and correct basic mechanical issues
• Advise customers of basic PM activities as recommended by OEM
• Perform vibration testing and analysis on rotating equipment
• Perform electrical and PdMA testing analysis on AC and DC motors
• Perform IR testing and analysis on control panels, MCC's, motors and other electrical equipment
• Complete required reports for the work completed

Basic Electrical

• Understand and perform basic LOTO (Lock Out/Tag Out) functions
• Troubleshoot AC and DC systems
• Remove and/or install new or repaired electrical equipment

Field Service onsite Commissioining and start up

• Understand and perform alignments and the necessity for equipment reliability
• Achieve alignments on equipment in unfavorable conditions
• Work with customers to explain the necessary modifications needed to achieve proper alignment
• Complete information in reports as required
• Work with Customer Service, Shop, and Sales
• Start up of new and repaired wastewater/water and industrial equipment
• Diagnose basic electrical panels and capable of making corrections
• Read and interpret wiring diagrams

KNOWLEDGE/SKILLS/ABILITIES

• Capable of using and reading precision measuring devices, such as micrometers and calipers
• Strong sense of urgency and keen attention to detail
• Able to wear personal protection equipment, including a respirator as necessary
• Ability to work overtime hours based on customer demands
• Ability to maintain an inventory of supplies carried on company supplied work truck
• Strong time management skills and ability to handle multiple tasks
• Fundamental understanding of rotating equipment, fabrication/manufacturing of equipment and machine shop practices
• Ability to identify and resolve problems in a constructive and timely manner
• Show competency at filling in paperwork and communicating effectively, and understanding exploded diagrams or cross-sectional drawings
• Good communication skills with others by telephone, written documents or in person
• Ability to interact with customers and co-workers in a pleasant and professional manner

REQUIREMENTS

• High School or equivalent, with mechanical aptitude and skills
• 5 years of rotating equipment repair, maintenance, and/or preventative maintenance preferred but not required
• Able to obtain MEC (Medical Examiner's Certificate) under DOT as a 'non-CDL' commercial motor vehicle driver
• Maintain clean driving record
• Ability to easily operate a computer and software such as Microsoft Outlook, Excel, and Word
• Willing to travel out of state occasionally
• Willing to take after-hour calls

PHYSICAL DEMANDS/ENVIRONMENT

• Must be able to hear sounds and designate differences between them, and talk via telephone and electronic devices in the workplace
• Ability to operate and read from computer/laptop monitor
• See differences between colors, shades, and brightness
• Must be able to lift up to 50 lbs. occasionally
• Variable work environment - work is conducted both indoors and outdoors with varying environmental conditions at customer, vendor, and JCI facilities
• Fast-paced environment, subject to schedule and priority changes and short notice activity.
• Willingness to work in wastewater environments as necessary
• Classified as Safety Sensitive