Assistant Director, Clinical Quality Assurance

Role: Assistant Director, Clinical Quality Assurance

Reports to: Director, Clinical Quality Assurance

Program: 9007-Quality Assurance & Comp

Department: Compliance

Location: Wellness Center - 345 S. San Pedro Street, Los Angeles, CA 90013

Setting: Not 100% Onsite

Schedule: Monday - Friday, 8:00am - 4:30pm

Status: Full-time/Exempt/Management

Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

Openings: 1

Job Description Summary:

In collaboration with the Director of Clinical Quality Assurance, ensure adherence with The People Concern philosophies and current standards for quality of care and other requirements as defined by L.A. County Department of Mental Health and LA Care. This position will provide leadership and trainings to all staff around clinical and quality assurance standards. This position will be in charge of overseeing HIPAA compliance, fulfilling records requests and assist with the management of the agency's electronic health record (Exym). As part of the Clinical Quality Assurance Department, the ideal candidate will assist with the collection of clinical outcome data, charting procedures and chart reviews.

The Clinical Quality Assurance Assistant Director is responsible for supervising Clinical Quality Assurance Manager; responsible for staff development, performance improvement and for promoting appropriate and effective supervision.

Job Description Essential Duties and Responsibilities:

• In coordination with the Director of Clinical Quality Assurance ensure the agency's adherence to the Los Angeles County Department of Mental Health (LAC DMH) and LA Care policies and procedures.
• Coordinate, develop, and assist with delivery of ongoing trainings to clinical and non-clinical staff on Los Angeles County Department of Mental Health (LAC DMH) and LA Care documentation standards.
• Supervise Quality Assurance Manager through weekly structured supervisions to provide support, growth and accountability.
• Oversee the supervision, training and growth of Quality Assurance Specialists.
• Responsible for collection of clinical outcome data, charting procedures and clinical peer review process.
• Responsible for processing records request received by the Agency.
• Complete file reviews.
• Provide clinical resources and consultation to Quality Assurance and Mental Health staff.
• Identify and lead implementation of process improvement projects.
• Assist with the administration of Electronic Health Record, EYXM.
• Provide guidance on HIPAA related questions, letters, and inquiries in accordance with The People Concern policies and procedures.
• Collaborate and consult effectively with Clinical Quality Assurance, Billing, Mental Health and any other staff/programs to ensure adherence to policies and procedures.
• Attend scheduled and as-needed internal and external trainings and meetings.
• Other duties not specified in the position description as requested by the Director of Clinical Quality Assurance.
• Adhere to The People Concern personnel policies.

Job Description Qualifications:

• Licensed mental health professional in California (LCSW, LMFT, LPCC, Psychologist/PsyD) or Licensure eligible preferred.
• Minimum of 2 years of experience managing a team.
• Knowledge of and experience with HIPAA standards and practices.
• Excellent written and oral communications skills, ability to develop and conduct training sessions and ability to assist with developing policies and procedures: (i.e., data entry/support services).
• Knowledge of clinical quality assurance, clinical charting methods and clinical best practices.
• Possess attention to detail, ability to be thorough and accurate.
• Able to work both individually and as part of a team.
• Strong communication, interpersonal and team building skills.
• Possess the ability to effectively manage department projects as needed.
• Possess the ability to be a skilled trainer, perform virtual (Zoom) and in-person training presentations, and develop effective training materials.
• Outstanding organizational and project management skills with thorough knowledge of nonprofit service provision and administration.
• Demonstrates ability to handle multiple tasks simultaneously and to work independently and creatively.

Job Description Preferred Qualifications:

• Experience with Electronic Health Record (Exym) preferred.

Job Description Work Environment:

• Field (may need to travel to other agency sites/offices) and indoor office environment.
• Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
• On occasion walk or drive to different local sites.
• Will necessitate working in busy and loud environments
• Will be exposed to elements like cold, heat, dust, noise, and odor.
• May need to bend, stoop, twist, and sit throughout the day.