Claim and Customer Support Specialist

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Claim & Customer Support Specialist

Full-Time | Non-Exempt | Hybrid (Stamford, CT)

Cultural Insurance Services International (CISI)

Make a global impact - one claim at a time.

At Cultural Insurance Services International (CISI), we help students, travelers, and professionals around the world access the care and support they need while abroad. We're looking for a Claim & Customer Support Specialist to join our team in Stamford, CT.

This role combines attention to detail with exceptional customer service - perfect for someone who enjoys keeping things organized, solving problems, and helping people every day.

What You'll Do

• Receive and sort incoming mail 1-2 times per week; scan, upload, and organize claims and medical records in our online system.
• Manage claims and documents submitted via mail, email, and fax to ensure timely and accurate processing.
• Verify participant eligibility and coordinate with Client Services Associates to confirm coverage details.
• Prepare and process assigned claims, ensuring accuracy and compliance with CISI guidelines.
• Track returned checks, electronic payments, and address confirmations to ensure smooth transactions.
• Redirect non-CISI claims to the appropriate parties.
• Draft and send weekly correspondence requesting additional claim information.
• Collaborate daily with colleagues via Microsoft Teams and SharePoint to maintain workflow efficiency.
• Provide professional, courteous support to clients, sponsors, and healthcare providers by phone and email.
• Monitor shared inboxes and ensure timely responses to all inquiries.
• Maintain detailed communication logs within the claims processing system.
• Support the team with additional administrative tasks as needed.

What You Bring

• Bachelor's degree or equivalent experience
• Exceptional attention to detail and organizational skills
• Strong written and verbal communication abilities
• Proficiency in Microsoft Word, Excel, and general PC skills
• Ability to manage multiple tasks in a fast-paced environment
• Analytical mindset for reviewing claim and eligibility information
• Prior administrative experience (insurance experience a plus!)
• Team-oriented, dependable, and committed to excellent customer service

Ready to help global travelers when they need it most?

Apply today to join our team at Cultural Insurance Services International.

Equal Opportunity Employer: AIFS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected federal, state, or local laws. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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