Underwriting Support Manager

What You'll Do

As an Underwriting Support Manager, you will:

• Manage staff that provide administrative and technical support to, agent/brokers, sales, and underwriters within their assigned territory as well as internal and external support to auditing, premium accounting, and other commercial lines functions. All work is performed while ensuring that deadlines are met and that service and quality standards are attained in an efficient and cost-effective manner.
• Develop procedures and processes and work with staff to ensure their understanding and adherence to defined procedures.
• Oversee the development of staff and implementation of appropriate training and cross-training programs, while encouraging productive teamwork.
• Provide technical expertise in handling sensitive or unusual customer service issues or complaints. Work with other internal departments, operations, or state insurance departments and examiners in the resolution of problems.
• Support the creation and maintenance of procedural manuals used by the team.
• Oversee analysis, creation, and evaluation of internal reports, studies, and notifications to identify, correct, and/or prevent error situations. Anticipate potential system or production problem areas and recommend corrective actions.
• Conduct timely performance and salary reviews and ensure all subordinates adhere to human resources policies and practices.

Additionally, you will:

• Monitor sales and underwriting feedback on support issues. Work collaboratively with sales and underwriting management in a shared effort of achieving retention, profitability, and new business goals.
• Maintain system proficiency and work directly with other departments as necessary.
• Provide input or lead workflows, system designs, and process improvement initiatives both within the team and throughout supported business areas.
• Promote a strong customer service philosophy, review work processes, reports, and monitor performance.
• Maintain effective relationships with various home office personnel and functions, including premium audit, premium accounting, underwriting, customer service, IT, HR, Sentry U, and safety services.
• Participate in projects that require a high level of knowledge of systems, products, coverages, procedures, workflows, and process. May interact with management in problem resolution and rush situations.
• Provide management with a variety of reports that identify trends, service improvement opportunities, and future needs.
• Performs other job-related duties as assigned from time to time.

What it Takes

• Minimum of 5 years of related work experience; bachelor's degree or equivalent work experience.
• Supervisory experience preferred
• Knowledge of Sentry's Regional independent agency distribution model and internal workflows helpful
• Knowledge of commercial markets and underwriting principles as well as the ability to educate others on these topics is highly desired
• Familiarity with Sentry's commercial divisions, underwriting guidelines, and risk appetite preferred.
• Strong ability to provide leadership to employees and supervise in a fast-paced environment.
• Exceptional composure, communications, and human relations skills
• Ability to prioritize work and maintain appropriate service standards.
• Proven ability to analyze data, identify trends, and communicate results as well as ability to formulate and implement solutions.

What You'll Receive

At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you'll receive.

• Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday you'll work in office.
• As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office.
• Meal Subsidy available for associates who report to an office.
• 401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future.
• Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program
• Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off
• Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle.
• Well-being and Employee Assistance programs
• Sentry Foundation gift matching program to encourage charitable giving.

About Sentry

We take great pride in making Forbes' list of America's Best Midsize Employers. A lot of different factors go into that honor, many of which contribute to your job satisfaction.

Our bright future is built on a long track record of success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us, we're one of the largest and financially strongest mutual insurance companies in the United States. We're rated A+ by A.M. Best, the industry's leading rating authority.

Our headquarters is in Stevens Point, Wisconsin, with offices located throughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth.

Get ready to own your future at Sentry. Opportunities await!

Talent Acquisition Specialist

Esbeidy Guevara

Esbeidy.Guevara@Sentry.com

Equal Employment Opportunity

Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.