Vice President, Parcel Operations

Key Responsibilities

Strategic Leadership:

• Develop and execute Echo's small parcel strategy, including product roadmap, operational framework, and market positioning.

• Partner with executive leadership to drive strategic growth initiatives and long-term business objectives in the parcel space.

• Technology & Integration:

• • Serve as the primary liaison to IT to define business requirements, system integrations, and vendor alignment.

  • Oversee the implementation of parcel technology solutions, ensuring system efficiency and scalability.

• Operational Excellence:

• • Lead best practices and standard operating procedures for parcel execution and service delivery.

  • Oversee client onboarding, pricing rollout, and process optimization across teams and systems.

• Cross-Functional Enablement:

• • Develop and implement internal education and enablement programs for Account Executives and Operations teams to drive adoption and expertise in parcel solutions.

  • Ensure consistent communication, training, and performance measurement across business units.

• Partnership & Collaboration:

• • Partner closely with Sales and other senior leaders to align market strategy, carrier relations, and client experience initiatives.

  • Build and maintain strong relationships with parcel carriers, technology vendors, and key enterprise clients.

• Performance & Growth:

• • Monitor key performance indicators (KPIs) to assess operational efficiency, cost effectiveness, and client satisfaction.

  • Identify growth opportunities through innovation, automation, and new product offerings.

Qualifications

• 10+ years of experience in parcel logistics, transportation management, or supply chain operations, with at least 5 years in a senior leadership role.

• Proven track record developing and executing small parcel or e-commerce shipping strategies.

• Strong understanding of parcel carrier networks, pricing structures, and integration technologies.

• Demonstrated experience partnering with IT, Product, and Sales to drive system and process improvements.

• Excellent leadership, communication, and stakeholder management skills.

• Bachelor's degree in Supply Chain, Business Administration, or related field; MBA preferred.

Key Competencies

• Strategic and analytical thinker with a results-driven mindset.

• Skilled collaborator and influencer across departments and leadership levels.

• Strong understanding of technology-driven logistics solutions.

• Passion for operational excellence and continuous improvement.

• High level of business acumen and client-focused leadership.

Benefits

For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers.

Compensation