Analyst, Deal Operations

Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

In Revenue Operations, our shared vision is to simplify and innovate to make it easy for our customers to do business with Adobe. As stewards of Adobe's global quote-to-cash business processes, we strive to delight customers and team members through standardized processes and automated solutions that are supported by smart people who are flexible to evolving business needs. We move quickly, so the business can move quickly and capitalize on opportunities to support the creativity of our customers. Our organization encourages diversity, inclusion, and ongoing growth and learning. As a Deal Operations Analyst, this role focuses on empowering our Deal Desk team with information and support to effectively support our Enterprise sellers and their customers.

What you'll do

• Partner with Operational teams, Product Business Units, and Pricing Strategy to bring Go-To-Market offers to life and ensure smooth execution.
• Enable Deal Desk Analysts by coordinating, delivering, and supporting training on Enterprise Go-To-Market products and processes.
• Establish and uphold transparent approval pathways and process documentation that facilitate team navigation through Adobe's Enterprise offerings.
• Keep global teams informed by communicating changes to go-to-market strategy, processes, and systems that impact deal support.
• Contribute to strategic projects within Pricing and Revenue Operations, championing innovation and continuous improvement in quote-to-cash processes.
• Act as a trusted first point of contact for team members needing guidance on quote-to-contract processes in CRM, CPQ, and CLM solutions.
• Fix and resolve reported issues quickly to keep the business moving.
• Build a solid foundation for team success through detailing common issues, solutions, and user guides that encourage self-service and collaboration.
• Support system administration activities, including user management, permissions, and configuration updates.

What you'll bring

• 3+ years of experience as a business process analyst or similar role, with strong expertise in quote-to-contract operations and hands-on knowledge of Salesforce and/or Microsoft Dynamics.
• Experience using case management tools to support documentation, workflow, and issue management.
• A bachelor's degree in Finance, Business Administration, Operations, or a related field; or 3-5 years of industry-specific experience that provides equivalent knowledge.
• Exceptional communication skills, able to simplify complex topics, build alignment, and influence outcomes across diverse collaborators.
• Demonstrable ability to identify challenges, propose thoughtful solutions, and drive initiatives to completion in a fast-paced, evolving business landscape.
• Adaptability and resilience to shifting priorities, with the ability to thrive in a dynamic, rapidly evolving environment.
• Exceptional attention to detail and a dedication to precision, ensuring that your work maintains exceptional quality and empowers teams to satisfy customers.
• A growth mindset and curiosity to continually learn, evolve, and originate innovative ideas that unlock creativity and deliver business impact.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Adobe is proud to be an Equal Employment Opportunityemployer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

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