CRM Manager

We are seeking a detail-oriented and analytical CRM Manager to join our Marketing team. The CRM Manager will serve as the subject matter expert for Merrick's CRM sales and marketing database in support of our business development efforts and tracking key sales-related metrics. This role will manage, maintain, and optimize our system ensuring data integrity, supporting cross-functional teams with actionable insights, and driving strategic pursuits through effective data management.

This position requires a proactive, analytical thinker who can independently manage data processes, support users, and lead CRM enhancements that drive business performance.

Typical pay hourly range for this position is $90,000 to $105,000. Base pay offered may vary depending on job-related knowledge, skills, and experience.

About Us

Central Marketing Services is a growing and transforming team, with the ability to think outside the box to bring cutting-edge marketing, design, and proposal techniques to Merrick. We envision our team as one that is at the forefront of marketing and creative, not just within the architecture, engineering, and construction industry. Our team encompasses both the proposal/business development lifecycle and the marketing & communications function. We value new ideas and the ability to translate ideas into marketing deliverables. We prioritize continuous learning to drive us to be the best at what we do. We're an inclusive team that values differences and believes collaboration creates the best deliverables. Our team works a hybrid schedule with remote/home days and in-office days to meet both your needs and our company's needs.

Why Merrick?

We strive for excellence in our respective fields, both technical and creative, and value our individual employee owners and the contributions each of us makes to our company. We live our purpose: Solving. Growing. Living. Our employee owners all work towards a common goal: delivering the right solutions to our clients and making our company great.

CRM System Optimization

* Lead CRM system customization in collaboration with our ITS team and platform partner.

* Evaluate new CRM releases and enhancements to assess impact on users and business processes.

Data Governance & Integrity

* Maintain database accuracy, including data cleansing and duplicate record management.

* Develop and enforce data governance policies to ensure consistency and reliability.

User Support & Training

* Act as the CRM Subject Matter Expert (SME), providing guidance and support to users.

* Monitor the CRM support mailbox and respond to inquiries with clear, actionable solutions.

* Prepare and deliver CRM training sessions (in-person and virtual) for users at all levels.

* Update help documentation, training materials, and best practice guides.

Data Management & Reporting

* Analyze and process opportunity change forms, deletion requests, and contact management tasks using independent judgment.

* Administer contact mailing lists, including creation and updates, as well as sending marketing eblasts.

* Generate reports and dashboards to support opportunity management, forecasting, and sales performance tracking.

Cross-Functional Collaboration

* Collaborate with Business Development, Doer-Sellers, and Marketing teams to support daily CRM activities.

* Work with stakeholders to identify user needs and enhance the CRM experience.

* Work closely with Business Development, Doer-Sellers, and Marketing teams to understand data needs.

* 5+ years with CRM experience or working with enterprise information systems

* Proficiency in CRM platforms (preferably aec360 or MS Dynamics) and best practices.

* Strong analytical skills and attention to detail.

* Ability to work independently and make informed decisions.

* Bachelors degree in Information Management, Business, or related.

* Strong communication and presentation skills.

• Employee Owned - all eligible U.S. employees have an Employee Stock Ownership Account.
• Robust Employee Referral Program.
• Annual performance and compensation reviews.
• Professional Training and Development.
• Employee Recognition Awards.
• Peer Mentor Program
• And Much More!

• Apply online only. No e-mail, hard copy or third-party resumes accepted.
• At Merrick, every resume is carefully reviewed by our team of experienced human recruiters-never by AI. We are committed to a fully human-centered hiring process, ensuring each candidate receives thoughtful, personalized attention at every stage.
• Merrick & Company offers a competitive compensation and benefits package which includes health insurance, dental and vision coverage, 401(k), and paid time off (PTO).
• Merrick is an Equal Opportunity Employer, including disability/vets.
• Employment with Merrick is contingent upon completion of a pre-employment background check, MVR check, and drug screen.