New 
Director Business Program Management
 Microsoft | |
 United States, Washington, Redmond | |
 Oct 28, 2025 | |
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OverviewDeal Desk Excellence is the central global team (part of WW Deal Desk) focused on enabling the organization to win deals, drive strategy and protect Microsoft, through partnerships and governance. We are a deeply connected team, partnering with Business Planning, Finance, Sales Leaders, Legal, Operations and other stakeholders across Corp and subsidiaries. The Director, Deal Desk Enablement & Operations, leads a global team responsible for advancing the readiness, process excellence, and operational alignment of Microsoft's priorities.Working across various stakeholder organizations, this role drives strategy execution, operational consistency, and role evolution through professional development, business processes improvements and change management. This leader ensures that Deal Managers (DMs), Sales Contract Managers (SCMs), and Commercial Executives (CEs) have the skills, tools, and standardized processes needed to deliver customer value efficiently and effectively.
ResponsibilitiesPeopleAttract, retain, and continue to develop a high performing Commercial Enablement and Readiness Team.Support the creation of an inclusive culture where your team members can operate as their authentic selves. Operational Excellence & Process SimplificationStreamline deal-making processes and standardize operations to drive productivity and maximize business value.Align deal execution models and practices with strategic business priorities.Partner across functions to establish and embed best-in-class deal-making practices.Implement Voice-of-the-Field listening mechanisms to identify and address areas for improvement. Role Design Evolution, Resourcing & Technology IntegrationAssess resourcing needs and define compensation and territory coverage plans aligned with strategic priorities.Evolve role focus in alignment with business and market shifts, ensuring clarity in scope and required competencies.Drive adoption of AI and platform enhancements that simplify and modernize end-to-end deal-making.Partner with stakeholders to ensure clarity and alignment of roles, accountabilities, and success metrics. Readiness & Enablement Develop and deliver readiness and professional development tailored to DMs, SCMs, CEs, and their Managers communities. Ensure teams have access to updated content, value propositions, and best practices. Foster a culture of collaboration, community, and continuous learning across global teams | |