Sr. Media Sales Trainer - Spectrum Reach

Spectrum Reach, the advertising sales business of Charter Communications, Inc. (NASDAQ:CHTR), provides custom advertising solutions for local, regional and national clients. Operating in 36 states and 91 markets, Spectrum Reach creates scalable advertising and marketing services driven by aggregated and de-identified data insights and award-winning creative services. Spectrum Reach helps businesses of all sizes reach anyone, anywhere, on any screen. Additional information about Spectrum Reach can be found at https://www.spectrumreach.com.

SUMMARY

The Senior Media Sales Trainer facilitates learning at Spectrum Reach, the Advertising Sales Division of Charter Communications, Inc. They are a high level contributor, works independently and/or collaboratively on complex projects and is seen as a resource and expert to the organization. This is a senior level position that requires 5 years of training/facilitation experience and up to 5 years of experience in the Advertising industry.

MAJOR DUTIES AND RESPONSIBILITIES

• Facilitates learning in variety of content areas, with particular focus on the current Advertising landscape and Selling Skills. Leads learning through a variety of delivery methods to develop participants' skill sets. Mediums may include Instructor Led Training (ILT), Virtual Instructor Led Training (vILT), rapid learning, eLearnings, and videos.
• Leads and manages onboarding efforts, ensuring new employees are effectively integrated in the organization by coordinating training and sharing appropriate resources. Oversees the end-to-end onboarding process for Sales roles, ensuring a consistent, engaging and effective experience for new hires. Partners closely with leadership and cross-functional teams to align onboarding activities with business goals, foster employee engagement, and support long-term retention. Ensures consistency of onboarding practices across teams.
• Collaborates with Learning & Development team, business partners and greater project team to perform analysis of learning needs and implement a solution that supports initiative and its goals. Take lead training role in task forces, committees and/or team meetings providing learning subject matter expertise. Ensure training programs are tied to bigger picture company initiatives and priorities.
• Creates and/or follows facilitator guide to lead learners through appropriate activities, discussions and debriefs for consistency across efforts. With support of facilitator guide, provide feedback to learners to aid with knowledge transfer and behavior change.
• Leverages a project management approach to ensure events are proactively managed for successful execution. Completes all pre-training and post-training duties, including LMS submission forms, session registration, classroom preparation, participant attendance, evaluation assessments and follow up communication. Owns training communication between learners, leadership and project team members to foster awareness, engagement and connection.
• Maintains knowledge on specific course content to evaluate current training solutions and make timely and relevant content updates.
• Monitors, reports, and recommends delivery modifications to ensure training effectiveness.
• Seeks input from peers, stakeholders and learners on projects for continuous improvement.
• Troubleshoot technical issues and problems before and during sessions
• Shadow training end-users to gain deeper understanding of how training translates in the business.
• Pursues development opportunities focused on facilitation, learner engagement and classroom management excellence.
• Facilitate the self-discovery of strengths and opportunities for development in others.
• Serve as peer mentor.
• Serve as a resource on complex technical issues.
• Serve as back up training team lead when needed.
• Perform other duties as requested.

QUALIFICATIONS

• Demonstrate expert industry and company specific knowledge.
• Fluency in Consultative Selling Strategies and Digital Advertising products and capabilities.
• Must be able to develop and maintain a strong knowledge of organization's selling strategy, workflows, and key differentiators to our customers.
• Excellent presentation and classroom management skills, in-person and virtually
• Solid knowledge of different learning approaches
• Ability to effectively utilize Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
• Proficiency with CRMs, Order Management Systems and other advertising operations platforms
• Experience working with Learning Management Systems, Webex and SharePoint preferred
• Ability to communicate orally and in writing in a clear and straightforward manner
• Ability to communicate with all levels of company personnel, including senior leadership
• Ability to deal with the public in a professional manner
• Strong organizational skills with ability to manage multiple projects under tight timelines
• Detail oriented
• Strong customer focus
• Supervisory experience preferred
• Participation in a professional industry association as a chair or volunteer preferred

EDUCATION

• Bachelor's degree or equivalent combination of training and/or work experience

RELATED WORK EXPERIENCE

• 5+ years training delivery experience at professional level or equivalent
• 5+ years experience or equivalent in the functional area and or business unit

WORKING CONDITIONS

• Frequently travels
• Valid drivers license, satisfactory driving record within Company required standards, and auto insurance
• The physical demands described here are those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is: Regularly required to present in-person and virtually to various size audiences. Required to type, read and interpret complex information using a computer. Finally, the employee generally works in an indoor office environment.