Director, Professional Services

Belong. Believe. Be You. Belden.

Propel your career surrounded by a diverse team of innovative, goal-oriented individuals who are pursuing the next generation of connectivity solutions. At Belden, you'll participate in work that will challenge you and position you to excel. You'll collaborate with colleagues from around the world, gaining exposure to a broad base of expertise and perspectives.

Together, we'll continue on a journey of innovation, creating a connected world and paving the way for automation. Join us and let's build the future.

The Professional Services Leader is a pivotal role in Belden's service delivery team, overseeing the design and deployment of billable project services and assessments. Reporting to the Director of Technical Support and Services, this leader ensures the seamless execution of post-sales services by managing a team of Solution Technicians and Solution Engineers while collaborating with the PMO, Customer Success, and Technical Support teams. You will drive operational excellence by coordinating network assessments, technical troubleshooting, and customized training, all while maintaining high standards of service-level agreements (SLAs).

What You Will Do:

* Lead a team of Solution Technicians and Solution Engineers, fostering a high-performance culture focused on delivering exceptional post-sales services to customers.

* Oversee the execution of billable project services and assessments, ensuring alignment with customer needs and organizational objectives.

* Collaborate with the PMO to plan, schedule, and bill professional services projects, maintaining transparency and efficiency across all deliverables.

* Ensure the team conducts comprehensive network assessments, audits, and health checks, providing actionable recommendations to optimize customer networks.

* Guide the resolution of complex technical issues by coordinating on-site troubleshooting efforts and leveraging cross-functional collaboration with Solution Engineers.

* Develop and maintain service documentation, including assessment reports, audit results, and training materials, ensuring accuracy and alignment with customer requirements.

* Implement processes to uphold SLA commitments, driving consistent, high-quality service delivery on time and within scope.

* Act as a key liaison between Professional Services, Customer Success, and Technical Support teams to ensure a seamless customer experience.

* Continuously evaluate and refine service delivery methods to enhance efficiency, scalability, and customer satisfaction.

What Skills and Experiences You Will Bring:

* Leadership Experience: 3+ years managing technical teams in service delivery, professional services, or post-sales support environments.

* Technical Expertise: Strong understanding of industrial automation networking principles, including Ethernet-based communications, OT networks, and wireless assessments.

* Customer Focus: Proven ability to translate customer needs into actionable technical solutions, ensuring measurable business outcomes.

* Operational Excellence: Experience in managing project lifecycles, including planning, execution, and billing, with a focus on meeting or exceeding SLA commitments.

* Communication Skills: Exceptional ability to produce and oversee detailed technical documentation, proposals, and training materials.

* Educational Background: Bachelor's degree in engineering or a related field; advanced degree preferred.

* Industry Knowledge: 5+ years of experience in industrial automation or networking markets, with a demonstrated ability to lead solution creation and deployment.

Applicants can expect a base compensation range of $160,000 - $200,000 annually, plus benefits and additional incentives based on the level of the role. This is the reasonable estimate that Belden believes it might pay for this job based on applicable circumstances at the time of posting. Belden may ultimately pay more or less than the posted range as permitted by law, and commensurate with the applicant's experience, qualifications, and geographical location.

Belden also offers hybrid and remote work practices where feasible and provides employees with benefits that could include health/dental/vision, long term/short term disability, life insurance, HSA/FSA, matching retirement plans, paid vacation, parental leave, employee stock purchase plan, paid leave for volunteer work in your community, training opportunities, professional talent management and succession planning, corporate health well-being initiatives and a work culture which includes commitment to diversity, equity, inclusion and sustainability!

#LI - HH1 #LI - REMOTE

Let's Write the Next 100 Years Together.

Join a global community striving to improve connectivity and security. The work we're doing puts our people on the front lines of impacting lives and shaping the future. Propel your story of innovation by helping Belden write the next chapter in ours. Shape your future at Belden.

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These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job.