New 
Director of Planning
 Microsoft | |
 United States, Texas, Irving | |
| 7000 State Highway 161 (Show on map) | |
 Oct 29, 2025 | |
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OverviewWith more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. We are looking for a Director of Planning to provide thought partnership, best practices, and process improvements for the end-to-end planning process. The position requires being solution-oriented, with a combination of deep business acumen, from tactical workflows to strategic planning. The ideal candidate thrives in ambiguity and works with diverse stakeholder groups to build consensus and clarity of our operational plans. The ideal candidate is a leader with a demonstrated ability to manage complex projects with extensive knowledge and experience in workforce capacity, financial modeling, process mapping, and optimization techniques. This opportunity requires excellent problem-solving, communication skills, and a strong track record of delivering results. Cross-team collaboration, project management, and executive presentation skills are essential.Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesCommunicate to all the Stakeholders on the status, progress, dependencies, risks, and issues with agreed mitigation plans for each program that encompasses the business planning model.Establish processes which enable steady flow of communication between Business, Finance and Workforce Management (WFM).Make recommendations to the leadership team on opportunities for risk mitigation. Lead projects to improve planning and execution of decisions for CSS.Work with cross-functional stakeholders to design programs from initiation to delivery. You'll also apply subject matter expertise when overseeing teams as they define and track success criteria and performance metricsOversee a portfolio of projects, communicating the program status and risk to stakeholders. You'll also use industry expertise to help them work with other teams to ensure program processes are executed efficientlyOversee the processes of cost-benefit analyses and evaluating success metrics, while ensuring they optimize the use of data analytics to derive insights and identify risks and opportunities.Embody and promote Microsoft's culture and values. | |