Operations Center Supervisor

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Annual salary: $80,000 - $95,000

Could you be the full-time onsite Operations Center Supervisor in JFK we're looking for?

Your future role

Take on a new challenge and apply your multifaceted operations management expertise in a new cutting-edge field. You'll work alongside dedicated, professional, and skilled teammates. You'll spearhead initiatives that enhance the safety, efficiency, and reliability of our transportation services. Day-to-day, you'll work closely with teams across the business (including Electrical, Electronics, Facilities, Track, and Vehicles maintenance), supervise operations center personnel, develop and implement strategic work schedules, and much more.

We'll look to you for:

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  Directing and supervising operations center personnel that perform ATC, SCADA, Rapid Response and Access Control,

  
  
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  Developing and implementing strategies for safe, reliable and efficient operations in accordance with rules and procedures,

  
  
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  Taking leadership to implement maintenance activities of employees and subcontractors, directing revenue activities during normal and emergency events,

  
  
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  Overseeing and supervising a shift of employees supporting the operations and maintenance of AirTrain JFK,

  
  
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  Enforcing Company policies, operations center rules and levying discipline as necessary,

  
  
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  Recording, reviewing, tracking and analyzing various operational and administrative metrics,

  
  
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  Developing and implementing shift work schedules and supervising revenue activities to ensure customer service delivery,

  
  
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  Leading Site Shift briefings and supervising the safe and efficient execution of work areas and work permits,

  
  
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  Training, qualifying, and certifying employees to ensure proficiency, efficiency, and safety in job tasks,

  
  
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  Communicating and enforcing safety standards and procedures, conducting safety audits, and addressing safety hazards

  
  

All about you

We value passion and attitude over experience. That's why we don't expect you to have every single skill. Instead, we've listed some that we think will help you succeed and grow in this role:

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  High School Diploma or EquivalentHigh School Diploma or Equivalent,

  
  
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  Experience or understanding of supervising operations in a transit environment,

  
  
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  Knowledge of ATC, SCADA, Rapid Response, and Access Control systems,

  
  
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  Familiarity with MAXIMO or similar work management systems,

  
  
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  Excellent communication skills, both written and verbal,

  
  
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  Proven leadership and team management abilities,

  
  
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  Strong problem-solving skills and the ability to make decisions under pressure,

  
  
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  Capacity to develop and implement operational strategies,

  
  
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  Commitment to continuous learning and adaptability to change,

  
  
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  Dedication to safety standards and procedures

  
  

Things you'll enjoy

Join us on a life-long transformative journey - the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You'll also:

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  Work with Operations Center work procedures, Safe Work Procedures, and Company Safety Standards,

  
  
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  Collaborate with transverse teams and helpful colleagues,

  
  
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  Progress towards leading a shift of employees and overseeing comprehensive operations and maintenance activities,

  
  
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  Utilise our agile and inclusive working environment,

  
  
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  Steer your career in whatever direction you choose across functions and countries,

  
  
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  Benefit from our investment in your development, through award-winning learning

  
  

Additional information and elements to consider
Will require flexibility and willingness to work in a 24/7 shift environment, safety sensitive position that is subject to random alcohol and drug tests, valid driver license in accordance with NY State DMV laws. Homeland Security background security check SIDA. Work area audio and video recorded.

Salary Range - Min $80,000 annually - Max - $95,000

You don't need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you'll be proud. If you're up for the challenge, we'd love to hear from you!

Important to note

As a global business, we're an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We're committed to creating an inclusive workplace for everyone.